Director of Product Management- Platform Customer Experience

mParticle by Rokt is widely recognized as one of the leading customer data platforms, serving hundreds of global brands and helping them turn data to insights and insights to action. Built on top of end-to-end streaming architecture, we are committed to empowering businesses to deliver personalized and engaging experiences to their customers across all screens and devices. We believe that the opportunity to help teams activate insights from their customer data to deliver more relevant and adaptive experiences is more important than ever. In January 2025 mParticle merged with Rokt and became mParticle by Rokt. Together, our AI and ML-powered Rokt Brain and ecommerce Rokt Network will power more than 6.5 billion transactions, connecting 400 million customers across the world’s leading companies.

We are Rokt, a hyper-growth ecommerce leader. We enable companies to increase value by unlocking real-time relevancy in the moment that matters most, when customers are buying. Together, our AI and ML-powered Rokt Brain and ecommerce Rokt Network will power more than 6.5 billion transactions connecting 400 million customers across the world’s leading companies. In January 2025, Rokt’s valuation increased to $3.5 billion USD, allowing us to expand rapidly across 15 countries. 

At Rokt, we practice transparency in career paths and compensation. At Rokt, we believe in transparency, which is why we have a well-defined career ladder with transparent compensation and clear career paths based on competency and ability. Rokt’stars constantly strive to raise the bar, pushing the envelope of what is possible.

We are looking for a Director of Product Management- Platform Customer Experience

Total Compensation between upto $695,000, which includes a fixed annual salary of $350,000, employee equity plan grant & world class benefits.

About the role: 

We’re looking for a Director of Product Management to champion the CX and UX strategy for our core mParticle by Rokt platform. In this role, you’ll be responsible for refining the overall customer experience, from design principles and navigation to onboarding, feature adoption, UI performance, and consistency. You’ll work closely with a talented team of product owners, designers, and engineers to craft a truly exceptional, market-leading experience. Additionally, you’ll take ownership of key platform features, guiding the product strategy and roadmap to success. We’re excited to find someone who is passionate about shaping a seamless and delightful experience for our users!

Our ideal candidate is a product management leader who formerly had 2+ years of experience as a UI designer or IA engineer.

This role will report directly to the Chief Product Officer and will manage the UX Design Team to ensure consistent, high-quality product experiences.

The Customer & Client Data Platform (CCDP) at Rokt leverages first and third-party data to enhance customer identification, audience insights, and attribution accuracy. CCDP’s mission is to identify 100% of customers across all integrations, improving relevance through advanced models, and tracking conversions precisely. 

You’ll work alongside a smart and passionate team of product managers, engineers, and data scientists, delivering significant value along the way.

About the Candidate

The Successful candidate will:

• Own roadmap of cohesive UI.
• Set the CX and UI strategy for mParticle’s core platform.
• Ensure the adoption of industry best practices in UI design and performance.
• Perform user and competitive research to develop a deep understanding of customer expectations and competitive differentiation.
• Collaborate with product owners on the UI and CX requirements of their features.
• Manage the UX Design Team to create intuitive and impactful user interfaces.
• Work with engineering leadership to ensure the platform is scalable, reliable, and secure while addressing customer feedback to improve features.
• Define product metrics and KPIs to assess product performance and customer satisfaction, and use data-driven insights to guide product decisions.
• Maintain focus on customer-centric design, working closely with design teams to create seamless user experiences and improve product adoption.
• Lead strategic planning and roadmap development, setting clear priorities for product features, releases, and customer value.
• Work closely with the customer-facing teams to gather feedback and iterate on product offerings.

Requirements

• 4+ years of experience in product management in a SaaS or enterprise technology environment.
• 2+ years of experience in UI design.
• People leadership: Strong background in managing product teams, with specific expertise in UX design.
• Strong leadership skills, with the ability to mentor and develop both product teams and cross-functional collaborators.
• Proven experience driving product initiatives for complex, enterprise-level platforms and core product features.
• Excellent communication skills, with the ability to articulate product vision and inspire internal teams.
• Strong analytical abilities, using data to drive decisions and measure success.
• A track record of successfully managing product roadmaps, planning resources, and driving timely delivery of product releases.

Preferred Skills:

• In-depth understanding of digital marketing, data management, and/or customer data platforms (CDPs)

Benefits

About Rokt’stars:

As a mission-driven, hyper-growth community of curious explorers, our ambition is to unlock real-time relevancy in ecommerce and beyond. Our bias for action means we are not afraid to quickly venture into uncharted territories, take risks, or challenge the status quo; in doing so we either win or learn. We work together as one aligned tea,m never letting egos get in the way of brilliant ideas. We value diversity, transparency, and smart humble people who enjoy building a disruptive business together. We pride ourselves on being a force for good as we make the world better. 

About The Benefits:

We leverage best-in-class technology and market-leading innovation in AI and ML, with all of that being underlined by building and maintaining a fantastic and inclusive culture where people can be their authentic selves, and offering a great list of perks and benefits to go with it:

• Accelerate your career. We offer roadmaps to leadership and an annual $10,000 training allowance
• Become a shareholder. Every Rokt’star gets equity in the company
• Enjoy catered lunch every day and healthy snacks in the office. Plus join the gym on us! 
• Access generous retirement plans like a 4% dollar-for-dollar 401K matching plan and get fully funded premium health insurance! [US ONLY]
• Dog-friendly office [NY OFFICE ONLY]
• Extra leave (bonus annual leave, sabbatical leave etc.) 
• Work with the greatest talent in town
• See the world! We have offices in New York, Seattle, Sydney, Tokyo and London

We believe we’re better together. We love spending time together and are in the office most days (teams are in the office 4 days per week). We also get that you need to balance your life and your commitments so you have the flexibility to manage your own hours and can spend up to a week of every quarter working from anywhere.

We at Rokt choose to create a company that is as diverse and inclusive as the world we live in by attracting, growing & keeping the best talent. Equal employment opportunities are available to all applicants without regard to race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

If this sounds like a role you’d enjoy, apply here, and you’ll hear from our recruiting team.