Research and Data Analyst

Job Information
Job Title: Research and Data Analyst 
Job Requisition ID: 66192
Ministry: Seniors, Community and Social Services
Location: Edmonton
Full or Part-Time: Full Time
Hours of Work: 36.25 hours per week
Permanent/Temporary: Permanent
Scope: Open Competition
Closing Date: February 13, 2025
Classification: Program Services 3 Market Adjustment  
Salary: $2,626.89 to $3,448.73 bi-weekly ($68,561 - $90,011/year)
 

The Government of Alberta is committed to a diverse and inclusive public service that reflects the population we serve to best meet the needs of Albertans. Consider joining a team where diversity, inclusion and innovation are valued and supported. For more information on diversity and inclusion, please visit: https://www.alberta.ca/diversity-inclusion-policy.aspx.

The Ministry of Seniors, Community and Social Services (SCSS) leads seniors, income, employment, disabilities and community-based supports, family violence prevention, and family & community support services. For more information, visit: www.alberta.ca/seniors-community-and-social-services.aspx.
 

The Appeals Secretariat is a neutral government body that administers the appeals process for Albertans appealing decisions on social services they receive or applied for to the Citizen’s Appeal Panel (CAP). The CAP is a neutral adjudicative tribunal providing fair, impartial, and independent hearings to Albertans. Secretariat provides support to CAP and parties to an appeal ensuring a timely and fair process.

Role Responsibilities

Reporting to the Manager of Appeals Policy & Admin, the role is responsible for research and analysis on appeal issues in relation to an accessible appeal process and procedural fairness. The incumbent will conduct quantitative and qualitative appeals data analysis and evaluation of the appeal process and services for quality assurance by:

• Compiling and interpreting appeals data (including decisions and complaints). 
• Identifying issues and trends.
• Identifying solutions to resolve appeals related issues and improve performance.

The position functions as the appeals data point of contact for the department and Ministries of Children and Family Services and Health for appeals heard by Citizen’s Appeal Panel and provides accurate and relevant information to assist in the identification of trends and inform priorities and initiatives.

Some of the responsibilities include:

• Utilizing different research methodology to aid in information gathering on appeals related issues on short and long-term research assignments such as developing, distributing and analyzing reports and data collection tools, reviewing and analyzing inquiries and reports, complaints and decisions.
• Appeals data analysis by contributing to the development, implementation, and maintenance of appeals IT systems to ensure it meets data and reporting needs. 
• Developing a data and reporting strategy for data and reporting needs and analytical visual presentations to various audiences. 
• Performance metrics and monitoring by participating in the development of performance measures and indicators. 
• Being a key contact for appeals data by responding to incoming requests, working with other stakeholders to capitalize on existing business intelligence products and responding to information requests. 

Please click on this link to view the job description for this position.

APS Competencies

Competencies are behaviors that are essential to reach our goals in serving Albertans. We encourage you to have an in depth understanding of the competencies that are required for this opportunity and to be prepared to demonstrate them during the recruitment process.

This link will assist you with understanding competencies:
https://www.alberta.ca/system/files/custom_downloaded_images/psc-alberta-public-service-competency-model.pdf.

To be successful in this role, candidates will demonstrate:

• Creative Problem Solving 
• Systems Thinking
• Drive for Results
• Agility

Qualifications

Requirements:
A university degree in a related field, plus 2 years progressively responsible related experience; or equivalent as described below.
Equivalency:
Directly related education or experience considered on the basis of 1 year of education for 1 year of experience; or 1 year of experience for 1 year of education.

Preference will be given to candidates with a degree in Social Sciences, Statistics or other related field focused on research and analysis, plus 4 years progressively responsible related experience.

The following are considered assets:

• Experience involving data analytics of data visualization and reporting.
• Strong written and oral communication abilities; communicating effectively in both a technical and non-technical environment.
• Strong analytical, research and problem-solving skills.
• Experience synthesizing and analyzing information obtained from varied sources and developing solutions or recommendations.
• Ability to interpret and apply legislations.
• Ability to summarize and synthesize complex material, identify key and emerging issues.
• Experience with statistical analysis with different databases or knowledge of statistical packages such as Statistical Analysis System (SAS). 

Minimum recruitment standards outline the minimum education and experience required for appointment to a job classification. 
Refer to https://www.alberta.ca/alberta-public-service-minimum-recruitment-standards.

Notes

The hours of work are 36.25 hours per week, Monday to Friday.

As part of the selection process, candidates may be invited to complete a written knowledge test.  Candidates that are selected for further assessment will be contacted via email to book testing or interviews. Please ensure that your resume includes a valid email address.

In your resume, please include dates (including months and years) associated with all education and work experience. Also, please indicate whether your work experience is casual, part time or full time.

Your cover letter and resume will be used as a screening tool to assess your written communication.

Final candidates will be required to undergo a security screening. Any costs associated with obtaining the required documents/checks as noted or interview travel expenses, will be the responsibility of the candidate. Out-of-province applicants can obtain the required documents/checks from the province they currently reside in. 

Links and information on what the GoA have to offer to prospective employees.

• Working for the Alberta Public Service - About the Alberta Public Service | Alberta.ca

• Public Service Pension Plan (PSPP) - https://www.pspp.ca

• Alberta Public Service Benefit Information - https://www.alberta.ca/alberta-public-service-benefits

• Professional learning and development - https://www.alberta.ca/professional-development-support-directive

• Research Alberta Public Service Careers tool – https://researchapscareers.alberta.ca

• Positive workplace culture and work-life balance

• Opportunity to participate in flexible work arrangements such as working from home up to two days per week and modified work schedule agreement

• Leadership and mentorship programs

How To Apply
Applicants are advised to provide information that clearly and concisely demonstrates how their qualifications meet the advertised requirements, including education, experience, and relevant examples of required competencies.
 

Candidates are required to apply for a job online. Please visit https://www.alberta.ca/job-application-resources#before for more information. Please visit Recruitment Principles, for more information.
 

It is recommended applicants who have completed post-secondary studies from outside of Canada obtain an evaluation of their credentials from the International Qualifications Assessment Service (IQAS)(https://www.alberta.ca/international-qualifications-assessment.aspx) or from a recognized Canadian Credential Evaluator; please visit the Alliance of Credential Evaluation Services of Canada for more information (https://canalliance.org/en/default.html).

It is recommended that applicants include the assessment certificate from IQAS or any other educational assessment service as part of their application.


Closing Statement
This competition may be used to fill future vacancies, across the Government of Alberta, at the same or lower classification level.

We thank all applicants for their interest. All applications will be reviewed to determine which candidates' qualifications most closely match the advertised requirements. Only individuals selected for interviews will be contacted.

If you require any further information on this job posting or require an accommodation during the recruitment process, please contact Nadine Uwimana at Nadine.Uwimana@gov.ab.ca.