Head of Performance Insights & Tooling

Job Description

At abrdn, we empower our clients to plan, save, and invest for their futures. Our aim is to create more ways for money to make an impact, providing clients with confidence in achieving their goals while focusing on delivering financial outcomes with a positive societal impact.

About the Department

Adviser Product & Technology Operations (ProdOps) is an enabling function within abrdn. We create, and continuously improve, the end-to-end environment in which our colleagues deliver value. We embody the values of our agile Product Operating Model, applying the same rigor as the Enabling, Product, and Journey Teams to create customer value and demonstrate a tangible return on investment.

About the Role

The Head of Performance Insights & Tooling is responsible for developing and implementing scalable tools, automation, and insight capabilities to drive value, optimise performance, and enable data-driven decision-making. You will lead the procurement and integration of toolsets, map data sources, and deliver impactful performance insights that enhance ProdTech effectiveness. Your role will focus on value insights, reporting, and continuous improvement, ensuring that Product Leaders have the insights and tools needed to improve customer outcomes and accelerate value delivery. The ideal candidate will demonstrate a curiosity-driven approach, a passion for self-learning, and a commitment to staying current with industry trends to enhance processes and reporting capabilities.

Key Responsibilities

• Strategic Leadership: Define the vision, prioritise objectives, and execute strategies to deliver actionable insights and integrated tooling solutions.

• Data Science & Insights: Utilise data modelling, machine learning, and statistical analysis to produce meaningful performance insights that drive decision-making.

• Data Integration & Management: Identify, map, and consolidate data sources to enable unified reporting and analysis.

• Reporting & Analytics: Define reporting requirements, build dashboards, and develop both initial and advanced reporting capabilities using Power BI.

• Toolset Procurement & Integration: Evaluate, procure, and integrate tools to optimise workflows and support automation.

• Technical Proficiency: Use your knowledge of APIs, ETL processes, and cloud platforms to support seamless data and tooling integration.

• Collaboration & Stakeholder Management: Engage with cross-functional teams to align reporting and tooling requirements with business goals.

• Problem-Solving & Innovation: Evaluate current processes, identify gaps, and propose data-driven solutions for continuous improvement.

• Communication & Storytelling with Data: Present complex data insights in a clear and actionable format for both technical and non-technical audiences.

• Roadmap Development: Define and communicate a tooling integration roadmap aligned with business priorities and performance goals.

About the Candidate

The ideal candidate will possess the following:

Essential Skills and Experience

• Tool Procurement & Integration: Proven track record of evaluating, selecting, and integrating tools to support automation and reporting requirements.

• Data Strategy & Reporting Frameworks: Experience in defining data strategies, mapping data sources, and delivering performance dashboards.

• Insight Generation & Data Analysis: Demonstrated ability to generate actionable insights from large datasets to optimise workflows and decision-making.

• Technical Implementation: Hands-on experience with APIs, ETL processes, and analytics tools such as Power BI, Tableau, Looker, and Python.

• Leadership & Collaboration: Experience leading cross-functional teams and working with stakeholders to define requirements and deliver outcomes.

• Roadmap Development: Skilled in defining and executing integration roadmaps to support evolving reporting and performance measurement needs.

• Continuous Improvement: Proven history of embedding data-driven practices and tools to drive ongoing process enhancements and innovation.

We are proud to be a Disability Confident Committed employer. If you have a disability and would like to apply to one of our UK roles under the Disability Confident Scheme, please notify us by completing the relevant section in our candidate questionnaire. One of our team will reach out to support you through your application process.

Our benefits

There's more to working life than coming home with a good salary. We have an environment where you can learn, get involved and be supported.

When you join us, your reward will be one of the best around. This includes 40 days’ annual leave, a 16% employer pension contribution, a discretionary performance based bonus (where applicable), private healthcare and a range of flexible benefits – including gym discounts, season ticket loans and access to an employee discount portal. You can read more about our benefits here.

Our business

Enabling our clients to be better investors drives everything we do. Our business is structured around three distinct areas – our vectors of growth – focused on our clients’ changing needs. You can find out more about what we do here.

An inclusive way of working

Whatever way you like to work, if you have the talent and commitment to join our team, we’d like to hear from you.

At abrdn we’ve adopted a ‘blended working’ approach. This approach combines the benefits of face-to-face collaboration, coaching and connecting in our offices with the flexibility of working from home. It enables colleagues to find a balance that works for their roles, their teams, our clients and our business.

An inclusive culture, where diverse perspectives drive our actions, is at the core of who we are and what we do. If you need assistance with your application, or a reasonable adjustment to your interview arrangements – for example, because you are neurodivergent, or have a physical, sensory, cognitive, mental, visible or invisible disability – please let us know and we’ll be happy to help.

We’re committed to providing an inclusive workplace where all forms of difference are valued and which is free from any form of unfair or unlawful treatment.  We define diversity in its broadest sense – this includes but is not limited to our diversity of educational and professional backgrounds, experience, cognitive and neurodiversity, age, gender, gender identity, sexual orientation, disability, religion or belief and ethnicity and geographical provenance.  We support a culture that values meritocracy, fairness and transparency and welcomes enquiries from everyone.

If you need assistance or an adjustment due to a disability please let us know as part of your application and we will assist.