Senior Product Education Specialist (Hybrid)

Job Description

ABOUT THE JOB

Curious about what it’s like to work as an Instructional Designer? We’re glad you asked!

The Instructional Designer will be part of the Product Education team in the product group and will develop training and education materials that are used by our customers and internal teams.

In this role, you will apply our products and services to valuable, easy-to-consume content for our customers’ empowerment and education. Additionally, you will integrate the content within Activate’s Education assets – Learning Management System, Customer Communication and Knowledge Center directly impacting and elevating Activate’s customer experience.

RESPONSIBILITIES

Obtain a deep understanding of products and services to translate complex product information into simple, polished, and engaging content

• Independently gather information from subject matter experts to develop, organize, and write user guides, training materials, videos and e-learning
• Write user-friendly designed content that meets the needs of the target audience, turning insights language that sets our users up for success
• Writing users release communication
• Conduct instructor-led sessions for internal customer-facing teams (train the trainer)
• Create and maintain Insight/reporting use cases, flows, and analytical ideas for different educational tools
• Work closely with product teams

REQUIREMENTS

What are the skills a good Instructional Designer needs to have?

• Native English speaker – A MUST
• Minimum of 3 years of industry experience as an instructional designer / Customer Success trainer, preferred in the retail / FMCG market
• Previous experience writing documentation and procedural materials for multiple audiences
• Experience with Product, Product Marketing, Customer Success or Marketing, preferably in a SaaS and Retail Tech environment
• Proven ability to quickly learn and understand complex topics
• Good creative and design skills
• Proficiency with video editing software such as Camtasia

Preferred qualifications:

• Proven ability to handle multiple projects simultaneously, with an eye for prioritization and thrive in a fast-paced, ever-changing environment
• Familiarity with AI tools like chat GPT
• Proficiency with Storyline, PPT, Photoshop, Illustrator
• Experience working with learning platforms (LMS/LXP/KMS)

#LI-Hybrid

Additional Information

Our Benefits

• Flexible working environment
• Volunteer time off
• LinkedIn Learning
• Employee-Assistance-Program (EAP)

About NIQ

NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View™. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world’s population.

For more information, visit NIQ.com

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Our commitment to Diversity, Equity, and Inclusion

NIQ is committed to reflecting the diversity of the clients, communities, and markets we measure within our own workforce. We exist to count everyone and are on a mission to systematically embed inclusion and diversity into all aspects of our workforce, measurement, and products. We enthusiastically invite candidates who share that mission to join us. We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class. Our global non-discrimination policy covers these protected classes in every market in which we do business worldwide. Learn more about how we are driving diversity and inclusion in everything we do by visiting the NIQ News Center: https://nielseniq.com/global/en/news-center/diversity-inclusion