Manager, National Data Operations

Company Description

AbbVie's mission is to discover and deliver innovative medicines and solutions that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people's lives across several key therapeutic areas – immunology, oncology, neuroscience, and eye care – and products and services in our Allergan Aesthetics portfolio. For more information about AbbVie, please visit us at www.abbvie.com. Follow @abbvie on X, Facebook, Instagram, YouTube, LinkedIn and Tik Tok.

Job Description

The Marketing Analytics and Business Insights (MABI) function supports AbbVie’s US organization and is comprised of highly respected researchers, analysts, data scientists, and strategists who are committed to being best-in-class within the biopharmaceutical industry. We serve as strategic in-house counsel, ensuring that all decisions leverage the key insights that we develop.  We are a passionate, diverse, flexible, and inclusive organization with a culture that supports the best ideas, wherever they originate. We are smart, fun, and innovative – and we’d love for you to join us!

As the Manager of National Data Operations, you will lead the function by ensuring high-quality, on-time delivery of core national performance reporting deliverables while simultaneously leading the modernization of national performance reporting systems and processes to enable AbbVie’s MABI Analytics and Forecasting teams to guide Commercial business strategies. National Rx and sales data is a critical tool for understanding the performance of AbbVie franchises relative to the market and financial forecasts and is cleaned and organized into repositories and reports to facilitate internal use. The Manager, National Data Operations leads the repositories process for dozens of repositories representing nearly all AbbVie brands

The Manager of National Data Operations role also serves as the steward of national commercial performance data, interfacing with data vendors and technical colleagues to prevent, proactively identify, and resolve data issues to ensure reported performance trends reflect evolving real-world dynamics with minimal interference from data capture changes. This includes interfacing with suppliers of national data (e.g. IQVIA, Symphony Health, Syneos) to understand changes in data capture e.g., addition/removal of reporting pharmacies, product blocking, etc.; communicate appropriately with national data users, and implement changes to business rules governing repository metrics.

Data Stewardship and Governance:

•  Act as the Data Steward for syndicated national data, ensuring adherence to the USTO Data Governance Operating Model, overseeing, and improving data quality management activities of the offshore support team.
• Identify relevant changes in data capture through interface with data suppliers and partner with brand MABI leadership to implement appropriate corrections
• Champion Data Governance improvements aligned with Commercial Data Operations leadership.
• Guide stewardship and support activities by Senior Data Analyst direct report and data vendor-provided national data analyst resources
• Manage the business data glossary, ensuring terms, classifications, and business rules are effectively documented and accessible to data users.
• Ensure compliance-related classifications and tagging are complete for all Critical Data Elements.

Reporting and Analysis:

• Responsible for creating and distributing KPI tracking and other executive performance reporting weekly and monthly.
• Ensure smooth operations and continuous improvement of internal and third-party analytics pipelines.
• Lead reporting modernization workstream with 3rd party support including facilitating alignment on requirements across diverse internal analytics and reporting teams and stakeholders and ensuring on-time achievement of committed milestones
• Ability to manage and interact effectively with external vendors of national data
• Ability to lead, manage and interact effectively with offshore team supporting reporting and repositories. Serve as a subject matter expert for business-critical repositories.

Collaboration and Communication:

• Establish strong cross-functional relationships with MABI Analytics Teams, Immunology teams, Data Governance, Data Strategy, BTS, and Forecasting.
• Assist with effective communication to senior executives and MABI analytics teams of data changes and enhancements implemented at vendor partners.

Qualifications

• BA or BS degree required. MBA or master’s degree in computer science, data science, or related technical field is preferred.
• Bachelor’s degree plus 5+ years of related analytics work experience, or master’s degree plus 4+ years of related work experience (business, system or commercial analytics, IT/systems experience).
• Demonstrated record of accomplishment driving alignment and clarity between multiple AbbVie functional groups and navigating AbbVie ways of working. Ability to build strong relationships with peers and cross-functional partners to enable higher performance.
• Experience communicating to senior executive leadership in a large multinational organization, demonstrating appropriate alignment with reporting line and attention to detail in executive-ready communications
• Demonstrated record of accomplishment of effective management of process(es) related to data in a matrixed internal environment and with vendor partners reflecting strong attention to detail, proactive issue management and effective cross-functional communication
• Experience working with pharmaceutical or healthcare-related data sets (e.g., IQVIA, Symphony Health).
• Strong working knowledge and experience with Excel and Power BI. Expert with Excel data analysis and pivot tables is essential.
• Deep understanding of the pharmaceutical commercial environment and business needs.
• Familiarity with data management tools and platforms (e.g., data warehouses, ETL tools)

• Strong analytical reasoning, intellectual curiosity, business acumen, and creativity in problem-solving.
• Excellent communication skills with the ability to synthesize substantial amounts of information into a concise, easy-to-understand story
• Open to suggestions and experimentation for improvement, embracing the ideas of others and nurturing innovation.

Additional Information

Applicable only to applicants applying to a position in any location with pay disclosure requirements under state or local law: ​

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• The compensation range described below is the range of possible base pay compensation that the Company believes in good faith it will pay for this role at the time of this posting based on the job grade for this position. Individual compensation paid within this range will depend on many factors including geographic location, and we may ultimately pay more or less than the posted range. This range may be modified in the future.​

• We offer a comprehensive package of benefits including paid time off (vacation, holidays, sick), medical/dental/vision insurance and 401(k) to eligible employees.​

• This job is eligible to participate in our short-term incentive programs. ​

• This job is eligible to participate in our long-term incentive programs​

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Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, incentive, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole and absolute discretion unless and until paid and may be modified at the Company’s sole and absolute discretion, consistent with applicable law. ​

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AbbVie is an equal opportunity employer and is committed to operating with integrity, driving innovation, transforming lives, serving our community and embracing diversity and inclusion.  It is AbbVie’s policy to employ qualified persons of the greatest ability without discrimination against any employee or applicant for employment because of race, color, religion, national origin, age, sex (including pregnancy), physical or mental disability, medical condition, genetic information, gender identity or expression, sexual orientation, marital status, status as a protected veteran, or any other legally protected group status.

US & Puerto Rico only - to learn more, visit https://www.abbvie.com/join-us/equal-employment-opportunity-employer.html 

US & Puerto Rico applicants seeking a reasonable accommodation, click here to learn more:

https://www.abbvie.com/join-us/reasonable-accommodations.html