Product Operations Manager, API

About the Team

OpenAI's Applied AI org is the product development arm of the company, bringing the power of advanced AI models to the world via APIs and user-interface products (ChatGPT, Sora, etc). The Product Ops team is responsible for streamlining and automating org operations and information channels (across Applied and with adjacent functions) to set strong foundations for collaboration at scale, and providing operational expertise and leverage for product teams bringing solutions to market.

About the Role

This Product Operations Manager role is for a senior IC to partner closely with the leaders of the API group.  

Our ideal candidate has deep experience in Product Operations at one or more scaling tech companies, working very closely with Product/Engineering and XFN partners, on both central systems (e.g. launch calendar / launch readiness) and bringing specific products to market by running betas and launch activities. Experience working on API solutions for developers will be very helpful in this role.

This role is based in San Francisco, CA. We use a hybrid work model of 3 days in the office per week and offer relocation assistance to new employees.

In this role, you will:

• Drive and optimize the end-to-end API product launch framework, ensuring cross-functional alignment and efficient execution from planning to post-launch support.

• Lead coordination for high-impact projects (e.g., Dev Days), managing timelines, resources, and communications to ensure successful outcomes.

• Develop systems to capture, synthesize, and relay API product feedback, translating insights into actionable recommendations for product and engineering teams.

• Foster strong partnerships across Product, Engineering, GTM, and Support to align goals, streamline communication, and support business priorities.

• Implement goals- and metrics-driven processes, continuously refining team operations to support product growth, complexity, and enterprise customer needs.

• Assist in building and scaling the Product Operations function at OpenAI, helping to shape strategy, culture, and operational excellence.

 You might thrive in this role if you:

• Are fantastic at building cross-functional relationships and having empathy for the many roles involved in bringing products to market and supporting them.

• Are able to move fast to get initial versions of solutions up, and then iterate them to improve the experience and scalability.

• Can build systems/tools (via code / no-code / AI) to facilitate internal processes with a great user experience for those who need to use them.

• Are a great communicator across written, presentation, and visual forms. You are highly influential with people who don’t report to you.

• Are engaged and curious about the rapidly evolving AI landscape.

• You know how to find the line between chaos and bureaucracy when setting up a process.

• Can build a fun, inclusive, driven team culture

• Are able to understand our code base and models to determine appropriate solutions. 

• Can understand technical aspects of Large Language Model architectures and training pipelines in order to guide model training campaigns.

Specific technologies / skills that will be helpful in this role

• Experience with OpenAI LLM APIs (text generation, structured outputs, function calling)

• Programming Languages: Python, JavaScript (for automation scripts).

• No-Code/Low-Code Platforms: e.g. Airtable, Zapier, Retool.

• Data Analysis & Visualization Tools: Experience with data languages/tools like SQL, Google Sheets automations, Databricks.

About OpenAI

OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. We push the boundaries of the capabilities of AI systems and seek to safely deploy them to the world through our products. AI is an extremely powerful tool that must be created with safety and human needs at its core, and to achieve our mission, we must encompass and value the many different perspectives, voices, and experiences that form the full spectrum of humanity. 

We are an equal opportunity employer and do not discriminate on the basis of race, religion, national origin, gender, sexual orientation, age, veteran status, disability or any other legally protected status. 

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For US Based Candidates: Pursuant to the San Francisco Fair Chance Ordinance, we will consider qualified applicants with arrest and conviction records.

We are committed to providing reasonable accommodations to applicants with disabilities, and requests can be made via this link.

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At OpenAI, we believe artificial intelligence has the potential to help people solve immense global challenges, and we want the upside of AI to be widely shared. Join us in shaping the future of technology.