Conversation Designer

About Builder.ai 

We’re on a mission to make software development building so easy everyone can do it – regardless of their background, tech knowledge or budget.  We’ve already helped thousands of entrepreneurs, small businesses and even global brands, like the BBC, Makro and Pepsi achieve their software goals and we’ve only just started. 

Builder.ai was voted as one of 2023’s ‘Most Innovative Companies in AI’ by Fast Company, and won Europas 2022 ‘Scaleup of the Year’. Our team has grown to over 800 people across the world and our recent announcement of $250m Series D funding (and partnership with Microsoft) means there’s never been a more exciting time to become a Builder.

Life at Builder.ai

At Builder.ai we encourage you to experiment! Each role at Builder has unlimited opportunities to learn, progress and challenge the status quo. We want you to help us become even better at supporting our customers and take software development building to new heights.

Our global team is diverse, collaborative and exceptionally talented. We hire people for their differences but all unite with our shared belief in Builder’s HEARTT values: (Heart, Entrepreneurship, Accountability, Respect, Trust and Transparency) and a let’s-get-stuff-done attitude.

In return for your skills and commitment, we offer a range of great perks, from private healthcare and discretionary variable pay or commission scheme, to employee stock options, generous paid leave, and trips abroad #WhatWillYouBuild

About the role

We’re looking for a talented, ambitious and creative Conversation Designer. You’ve got an engaging writing style and can research, design and deliver multimodal conversational apps and services. At Builder.ai, your home will be in our copy team, but day-to-day, you'll work closely with the product, design, customer success and NLP engineering teams.

You’ll need a deep appreciation of language and HCI and a technical understanding of what's possible at the cutting edge (including use of LLMs in conversational interfaces). We use generative models for certain interactions, so an understanding and interest in prompt engineering will also be useful.

We're looking for someone who can challenge our existing approaches and work to build best practice.

Why you should join

• Translating the user journey into a conversational flow that helps them achieve their goals.
• Shaping how Natasha works, what the experience is like, and what her future will be. 
• A key part of shaping how the next million apps are created.

You’ll be responsible for

Creating conversational flows and prototypes

• Translating the user journey into a conversational flow that helps them achieve their goals.

Design evaluations 

• Joining design critiques and usability reviews to share your feedback on existing designs and suggest improvements.

User research 

• Conducting interviews, surveys and usability tests to gather insights about user needs and preferences.

Analysing user feedback 

• Suggesting refinements based on the insights you’ve gained from user feedback, transcripts and product analytics.

Keeping up with industry trends

• Staying updated on the latest voice and conversation design principles, tools and techniques – to enhance your skills and contribute fresh ideas to the team.

Requirements

• Bachelor’s Degree in Human Computer Interaction, Design, Linguistics, Computer Science, Engineering, Cognitive Science or a related field, or equivalent experience
• 2+ years experience as a conversation designer using digital, voice or multimodal interfaces
• Familiarity with NLP, journey intent creation, user research and text analytics
• A working understanding of speech and language technologies
• Experience working on projects from inception to shipping product
• Clear and engaging writing style with a sense of fun

Benefits

• Discretionary variable pay or commission scheme dependant on your role
• Stock options in a $450 million funded Series D scale-up company
• 24 days annual leave + bank holidays
• 2 x Builder family days each year
• Time off between Christmas and New Year
• Cycle to Work Scheme
• Season Ticket Loan
• Generous Referral Bonus scheme
• Pension contributions
• Private Medical Insurance provided by AXA 
• Private Dental Insurance provided by Bupa 
• Access to our Perkbox