Engineering Manager - Analytics Products (f/m/d)*

YOUR MISSION

As Engineering Manager - Analytics (f/m/d)* at Parloa, you will lead a high-performing team of analytics engineers and product analysts, driving a culture of speed, collaboration, and technical excellence. Your mission is to empower cross-functional teams to build enterprise-grade data solutions, establish best practices for data quality and governance, and foster a self-serve insights culture. Establishing an embedded analytics team and championing a data mesh approach, you will enable customer-facing data impact and data-driven decision-making at scale. Your team will empower customers and internal teams to optimize the performance of our customers’ AI Agents.

IN THIS ROLE YOU WILL:

• Grow and lead a team of 5-7 analytics engineers and product analysts, sustaining a culture of speed, collaboration, and technical excellence 
• Empower your team to deliver customer-facing enterprise-grade data solutions in close collaboration with cross-functional product teams
• Establish an embedded team setup for your analytics engineers and product analysts
• Closely work with our Data & Analytics platform team to establish best practices for data quality, compliance, transformation pipelines, and data serving
• Together with the Data & Analytics platform team, establish a data mesh and empower data producers to take ownership of data quality and data products
• Establish a self-serve insights culture for internal decision intelligence
• Develop your reports via effective feedback and provide them with growth opportunities

Our Tech stack (Data): Azure Databricks, DeltaLiveTables, Unity Catalog, Python, SQL, Preset Microsoft Azure, Kubernetes, Terraform, Docker, MongoDB, MySQL, Redis, Eventhubs (Kafka), OpenAI, PostHog and new tools we are currently exploring.

WHAT YOU BRING TO THE TABLE:

• 7+ years of experience as an analytics engineer/data analyst and/or as a technical lead
• 4-5 years of experience as a people manager 
• Willingness to work in a fast-paced environment 
• Strong interpersonal skills and excellent spoken and written communication skills in English
• Experience with sustaining strong relationships with cross-functional stakeholders, including executives
• Strong customer orientation - experience with building customer-facing products and establishing an embedded model for analytics is a plus
• Track record of leading teams to build highly scalable and compliant data solutions with a focus on data quality and observability
• Experience in leading large and complex technical projects (1 year+ roadmap)

NICE TO HAVE:

• Experience with GenAI is a plus

WHAT'S IN IT FOR YOU?

• Be part of a dynamic, driven team of +40 nationalities with flat hierarchies and a collaborative company culture  
• Attractive compensation package 
• Training and development budget which can be used for conferences and attending development courses to ensure continuous professional growth
• Flexible working hours, 28 vacation days and workation opportunities
• Enjoy unlimited access to a variety of fitness, yoga, and leisure activities via Wellpass or Urban Sport Club.
• We cover the cost of a monthly Deutschland train ticket. 
• Leverage exclusive offers with our corporate benefits portal, giving you access to compelling deals from leading brands.
• Regular team events, game nights, and other social activities
• And last but not least: a beautiful office with flair in the heart of Berlin with all the conveniences, such as adjustable desks, social area, fresh fruits, cereals and drinks
• Is something missing here? Reach out and let's talk about what else you need for your ideal next growth opportunity

Why Parloa? 

Parloa is one of the fastest growing startups in the world of Generative AI and customer service. Parloa’s voice-first GenAI platform for contact centers is built on the best AI technology to automate customer service with natural-sounding conversations for outstanding experiences on all communication channels. Leveraging natural language processing (NLP) and machine learning, Parloa creates intelligent phone and chat solutions for businesses that turn contact centers into value centers by boosting customer service efficiency. The Parloa platform resolves the majority of customer queries quickly and automatically, allowing human agents to focus on complex issues and relationships. Parloa was founded in 2018 by Malte Kosub and Stefan Ostwald and today employs over 250 people in Berlin, Munich, and New York.

When you join Parloa, you become part of a dynamic and innovative team made up of over 34 nationalities that’s revolutionizing an entire industry. We’re passionate about growing together and creating opportunities for personal and professional development. With our recent $66 million Series B investment, we’re expanding globally and looking for talented individuals to join us on this exciting journey.

Do you have questions about Parloa, the role, or our team before you apply? Please feel free to get in touch with our Hiring Team.

Parloa is committed to upholding the highest data protection standards for our clients' and employees' data. All our employees are instrumental in ensuring the utmost care, GDPR, and ISO compliance, including ISO 27001, in handling sensitive information.

* We provide equal opportunities to all qualified applicants regardless race, gender, sexual orientation, age, religion, national origin, disability status, socioeconomic background and other characteristics.