Process Improvement Analyst/Business Analyst - Health Department

Job Description

Salt Lake County…A career with a purpose in the community you love!

Salt Lake County invites you to explore our exciting career opportunities. We seek highly enthusiastic individuals to enrich our County with your experience and talent. If you enjoy working in a team environment that is committed to changing the lives of its community, please keep reading.

What it is like to work here:

At Salt Lake County our culture is woven into all aspects of our work and our employees’ lives, from the way we treat each other to the way we support the community.  To promote and foster a fun and healthy work environment, we appreciate employees through great benefits, a healthy work life balance and room to grow and develop.

Surround yourself with:

Peers who are motivated to make a difference in the lives of those we serve. We serve Salt Lake County and envision a safe and beautiful place for all to live, work and have fun. Salt Lake County is about connecting people and championing our community.  Community is more than a place….its our heart and service that bring us together.

We encourage a work life balance:

Working for Salt Lake County is more than just a paycheck.  A career with /Salt Lake County includes several benefits and perks.  We support our employees with 12 Holidays, up to 24 vacation days, 12 sick days and one personal day every year.  We work in a hybrid environment giving you flexibility to manage working from home and being in the office.

Additional Benefits include:

• Retirement options for hybrid pension/401(k) or 401(k) only with a 10% contribution
• Medical coverage including a 100% county paid premium option-Dental and Vision coverage including coverage for adult designees
• Health Savings account with a county contribution up to $1200/year, Flexible Spending Account
• 100% county-paid Long-Term Disability and Short-Term Disability option
• Professional Development including professional membership fees paid
• Tuition Reimbursement
• Plus: Onsite medical clinic and gym; pet insurance auto and home insurance and discounts at County facilities. 

For Benefits information Click HERE 

To estimate how much your pay and benefits could be worth use our Total Rewards Estimator

JOB SUMMARY

Evaluates program including the analysis, assessment, design, and improvement of computer-based and non-computer-based systems that effectively support Division functions.  The Process Improvement Analyst will lead on data analysis initiatives, enhancing operational effectiveness and supporting our culture of data-driven decision making. This role involves interpreting and analyzing existing datasets, designing data collection tools, and developing insights that drive process improvements, and resource optimization. This position involves working closely with decision makers and stakeholders to support strategic decision-making and implement data-driven solutions that align with department goals.

MINIMUM QUALIFICATIONS

Bachelor's degree from an accredited college or university in Public Administration, Business Administration, Statistics, Social Sciences, or other closely related field, plus four (4) years of related experience; OR an equivalent combination of related education and experience.

Due to the nature of this position, the successful applicant must pass a required background check through fingerprinting and enrollment in the continuous RAP Back (Record of Arrest and Prosecution Back) program in accordance with current County Human Resources policy requirements.

ESSENTIAL FUNCTIONS

• Develops and monitors division wide program management plan. Identifies gaps in data collection processes and implement industry best practices and standards for operational improvement. 
• Designs and implements customer and employee experience strategies to increase satisfaction and engagement. 
• Researches and identifies solutions and processes that meet business needs while providing efficient and effective services.
• Consults with the division administration, Information Technology Services (IT), and coordinates the implementation of projects.
• Creates and refines performance goals and measurements for Division programs and ensure alignment with Mayor’s strategic goals, initiatives, and dashboard measures.
• Develops and maintain interactive dashboards and reports.   
• Conducts research and provide analysis of various programs within the Division.
• Performs predictive analysis for proactive management of department resources.
• Conducts program evaluations to identify areas for process improvement, effectiveness and ensure the program aligns with department goals. 
• Communicates program performance and outcomes to a broad range of stakeholders.
• Creates and implements tools such as statistical reports, graphs, dashboards, images, and tables to simplify communication of complex data to a broad range of stakeholders.  
• Assists with information requests from County officials, media, state/federal agencies.  
• Works closely with stakeholders of all levels to define key performance indicators and create actionable insights that support program and department goals.  
• Reviews and updates projections of population characteristics, geographic distribution, unmet service needs, and other pertinent data.
• Works as an organizational change agent by continually seeking and coordinating implementation of best practices throughout the Division.

KNOWLEDGE, SKILLS AND ABILITIES (KSA)

Knowledge of:

• Effective strategic planning, research and evaluation methods and techniques
• Business analysis techniques, evaluation methodologies, and GIS analysis 
• Development and monitoring of program measures and outcomes
• Proficiency in data manipulation and analysis tools such as R, Python and Excel 
• Effective communications methods and techniques, including data reporting
• Principles and methods of effective administration and management
• Understanding of disparities in health outcomes and strategies used to address them
• Systems development methodology including writing a business case and cost estimating techniques 

Skills and Abilities to:

• Quantitative analysis, statistics, economics, and data manipulation
• Data visualization, dashboard design, survey design/analysis, and statistical analysis
• Research and implement Division management best practices
• Analyze statistical data and make appropriate recommendations
• Use logic to analyze and identify underlying principles, reasons, or facts associated with information to or data to draw conclusions
• Evaluate data against a set of standards
• Establish objectives and specify the strategies and actions to achieve these objectives
• Communicate clearly, concisely, and effectively; listen to, and understand information and ideas as presented verbally and in writing
• Lead hearings, meetings, teams, or work groups in a manner that produces positive outcomes
• Use automated systems
• Deal with people in a manner which shows sensitivity, tact, and professionalism.  Demonstrate cultural competence and sensitivity
• Excellent interpersonal skills and the ability to present complex topics and data to technical and non-technical audiences
• Deliver presentations or training using accepted methods and techniques
• Promote cooperation and commitment within a team to achieve collective goals and objectives
• Ability to work with stakeholders and decision makers from varied backgrounds and multiple perspectives

Additional Information

Work schedule is Monday through Friday 8:00 AM to 5:00 PM, with hybrid work options and flexible hours.