Manager Business Testing Product Management, Design & Solutions - Bilingual Spanish - 18-months

Requisition ID: 216124

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

The Role
 

The Testing Manager, Product Management Design and Solutions, Global Case Manager is responsible for managing and maintaining the Business testing environment. Contributing firsthand to the delivery of the Global AML Transformation program & ECM 25 “Oracle Upgrade” project and day to day support activities. Working closely with the Sr Manager Product Management Design & Solutions, the Manager will coordinate across the various stakeholder groups including, Technology, AMA, Business Lines (across the Enterprise), AML Risk, PMO, and others (as required), to support delivery of the testing process including but not limited to testing plans, test Data strategies, and KPI tools that help the socialization of results back to the business on time and within budget for assigned products/platforms and services in scope.
 

Is this role right for you? In this role, you will:
 

• Support the Sr Manager Product Management Design & Solutions in the formulation of the overall strategy for specific product (Automation, Machine Learning & AI) and journeys assigned, delivering on the strategic roadmap for the platform, prioritizing initiatives and securing necessary resources, leveraging effective collaboration, relationship building, and negotiation leading to "buy in" and decisions supported by relevant stakeholders.
   
• Define and translate user needs into requirements, managing the grooming and prioritization of product backlogs, advocating, and supporting the scheduling and delivery of assigned backlog items, overseeing design, sign off, and technology engagement.
   
• Applies a technical understanding of the assigned platform/product and works with technical teams to formulate the technical solutions and corresponding design documentation. Keeps an eye on the latest technologies and comes up with ideas to use them to improve the product.
   
• Understands the product and the core journeys in depth, and can use competition trends to inform and improve the product, drawing ideas from across different industries with help to generate ideas for the product and its delivery.
   
• Maintain detailed documentation of environment configurations and changes, generates reports on environment usage, performance, and issues providing regular updates to stakeholders on environment status, performance as needed. Guiding through maintaining balance of environment data quality and performance in relation to production using Jira and or Confluence to support “call to action” items or escalations.
   
• Manages queries and programming of structured data / large databases assigned and managed, to address complex business issues and operational support practices ongoing such as logical access, audit retrieval, and production validation activities. Exercises judgement while employing various data techniques and procedures to perform the continuous iteration and analysis of past and current data, to obtain insights about a business challenge / issue.
   
• Helps in managing/organizing all the information that is gathered during the problem discovery and collaborates with the team through the solution evaluation and design, assisting with delivering on well researched business cases with the right inputs and outcomes, mapping dollars to both and can assist with justifying the investment and calculating strategic value, accounting for challenges and contingencies.
   
• Balances a product-oriented vs project-oriented approach applying an intuitive understanding of the metrics necessary to inspire the team this includes the ability to articulate business problems to the team in a way that enables them to determine the best solutions, and engaging with architects and development leads to validate solutions and success metrics / acceptance to use the right metrics and helping them to tie to key business goals.
   
• Ensure testing environment comply with the Banks security policies Implement security measures to protect sensitive data in testing environment by participating in regular planning sessions with key stakeholders, contributing to the development and execution of the overall delivery roadmap, and recommending roadmap priorities throughout the testing & development life cycle. Interact closely with all value stream leads to support the timely delivery of their Oracle related work streams.
   
• Assist with delivering within the established framework and standards that govern and accelerate our global initiatives, and support optimization, financial accountability, and execution success across the delivery value chain, including aligning portfolio to enterprise delivery framework. Providing release production validation, sign off, and defect tracking, aligning to program priorities for resolution.
   
• Helps Identify the internal and the external risks of the program; recommending activities to mitigate risks through understanding how the Bank’s risk appetite and risk culture should be considered in day-to-day activities and decisions.
   
• Contribute to environment in which the team pursues effective and efficient operations of their respective areas, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet assigned obligations with respect to operational risk & Business Sustainment accountabilities, regulatory compliance risk, AML/ATF risk and conduct risk, including but not limited to responsibilities under the Operational Risk Management Framework, Regulatory Compliance Risk Management Framework, AML/ATF Global Handbook and the Guidelines for Business Conduct.
   
• Build strong partnerships globally with First Line, Second Line, Internal Audit, Technology, Data Governance Office, and other key stakeholders in connection with the Bank’s AML/ATF Program, and work collaboratively across functional teams to resolve open issues in a timely and effective manner.
   
• Provides oversight, direction, coaching & professional development to Assistant Manager(s) or assigned resources (where applicable). Is also involved in day-to-day execution of owned areas, sustaining a high-performance environment with a focus on individual accountability and strong inter-group collaboration across all teams, reinforcing mutual respect.
   
• Provides testing support role on various levels by reviewing and providing feedback on test plans, test cases, analyzing/interpreting test results, and conducting Product Owner Acceptance Testing on any Initiatives impacting the Enterprise case manager or related processes. 
   

Do you have the skills that will enable you to succeed in this role? – We’d love to work with you if you have:
 

• Excellent experience with change management and influencing stakeholders.
• Deep analytical, project management and communication experience (strong professional writing and PPT presentation skills).
• Experience managing testing environments for business applications systems are an advantage.
• Experience and technical know-how of risk management procedures, processes, and tools.
• AML experience and understanding of the Oracle system are an advantage.
• Excellent problem-solving skills, ability to help others organize problem solving.
• Proven ability to operate independently and take initiative in supporting a program strategy.
• Proven excellence in execution of complex and demanding tasks under strict time pressures.
• Solid judgment, strong negotiating skills, and a practical approach to implementation – including knowledge of Bank systems.
• Ability to balance regulatory requirements with the best interests of the Bank and its customers.
• Ability to work collaboratively with cross-functional teams
• Bachelor’s degree in Computer Science, Information Technology, or Economy or a related field. 
• Understanding Technology UX writing, Inclusive design. 
• Understanding Human Behavior as it relates to UI design & Business and Product Strategy, Design Thinking.
• Systems thinking, Secondary research and comparative methods, Qualitative User research, Analytics and Statistics, Evaluative Methods and Usability, Prototyping, UI and Interaction Design, Visual Design, Information Design and Information Architecture.
• Power BI and Google Cloud; JIRA, Confluence data programming language such as SQL and Python.
• ITSM tools (ServiceNow, a plus) with strong understanding of SRE and service management principles.
• Ability to Implement complex processes and to provide support to data migration efforts.
• Ability to manage multiple workstreams, while balancing competing enterprise priorities with a focus on high value deliveries under resource constraints.

Location(s):  Canada : Ontario : Toronto 

Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.  

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.