Data Analytics Manager

Data Analytics Manager – Remediation 

• You are passionate about all things data related with a positive attitude

• We are a high performing team with a passion for innovation and continuous improvement

• Together we can deliver an exemplary experience for our stakeholders and the Group

Do work that matters

Business Bank (BB) offers a wide range of services and solutions to our small to medium enterprise customers and our regional and agribusiness customers. We also take care of our personal and institutional online trading customers.

CommSec is Australia’s leading online broker providing equities, international shares, exchange traded funds, research and margin lending services to our retail and sophisticated clients.

See yourself in our team

The CommSec Data and Insights Centre of Excellence (COE) is a central Data and Analytics function under the PACE model that supports the delivery of Data and Analytics offerings and services at Pace. The COE’s mission is to provide trusted data, capabilities and actionable insights in partnership with our stakeholders to drive customer experience, empower decision making and safeguard our data.  ​

The Insights and Decision Science Chapter within the COE is responsible for CommSec’s Insights and Analytics functions. The team supports the strategic decision-making process of the business by way of regular reporting, campaign marketing and remediation analytics. We are also responsible for providing integrated online and offline behavioural insights, building analytics frameworks that help assess and drive customer engagement and building advanced analytics solutions and tools to help CommSec optimise its resources, improve its processes and minimise risk.

The Data Analytics Manager is responsible for performing data analysis to support financial and data remediations for CommSec. Under the PACE model, this role will be in the Customer Remediation and Product Fulfilment Squad within the Product and Investing Solutions Crew.

Key responsibilities

• Perform advanced analysis of CommSec data and systems to provide the business with critical information to support financial and data remediation

• Perform detailed analysis of CommSec and Group data to provide the business with information to respond to regulatory requests

• Complete relevant project work stream deliverables including quality control/sign off for area of accountability

• Ensure the bank’s financial compensation methodologies for remediations and processes are embraced

• Responsible for the cleansing, organising and migrating the remediation master data so that it is fit for purpose and properly protected, in line with the overall project objectives

• Build and manage end-to-end Data Analytics solutions for Campaign and Control Reporting

• Support the broader Product Analytics backlog as and when required

We’re interested in hearing from people who have

Please note that we’re interested in hearing from people who might not meet all the following criteria. We’re open to working with the right candidate to fill any skill gaps during your journey at CommBank.

As a self-starter with good organisational skills and excellent communication skills, some of the key traits/experience we are after are as follows:

• Advanced SQL Server experience and skills (preferably Microsoft SQL Server and/or Teradata)

• Significant data, information management and analytics experience    

• Be commercially astute, with strong analytical skills, attention to detail and demonstrated ability to work with large and complex data sets

• Demonstrated delivery experience as performing analytical work in high complexity environment

• Sound level of proficiency in key capabilities – IT SDLC processes, Agile delivery, written documentation/specification skills

• Influencing and consulting skills - the ability to build relationships with stakeholders at all levels.

• Demonstrated Data Analytics Manager and remediation experience

• Alteryx and Tableau experience is desired but not essential

At CBA we are dedicated to building a diverse, inclusive and authentic workplace. So, if you're excited about this role but your past experience doesn't perfectly align with everything in this job advert, we encourage you to still apply.

If this sounds like you then apply today!

If you're already part of the Commonwealth Bank Group (including Bankwest, x15ventures), you'll need to apply through Sidekick to submit a valid application. We’re keen to support you with the next step in your career.

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