Staff Software Engineer / Development Lead (Chatbot, AI and Azure)

Staff Software Engineer / Development Lead (Chatbot, AI and Azure)

• You are determined to stay ahead of the latest technologies

• We are a team of big thinkers who are engineering the future of banking

• Together we will build tomorrow’s bank today, using world-leading technology and innovation

Do work that matters

We are seeking a highly motivated Staff Software Engineer with demonstrated experience developing Chatbots. The successful candidate will be responsible for designing, developing, and implementing software solutions using knowledge stored in ServiceNow and Azure to provide our people access to a chatbot within Microsoft Teams. The ideal candidate will have a strong technical background in both platforms and a passion for innovation with an ability to drive creative solutions from a team of developers.

See yourself in our team

End User Experience (EUX) teams build, run and monitor some of the Group’s largest platforms and systems. The role we play and the work we do empowers our people to achieve more and provides our customers with better outcomes. ChatIT is your always on, always available IT Assistant designed to help troubleshoot our peoples most common IT issues.

Key Responsibilities:

• Own and develop technical strategy and guidance, overseeing medium to complex engineering initiatives.

• Lead the development of strategic programs of work, including Proof of Concept developments.

• Contribute to and direct strategic programs of work.

• Utilise strong understanding of core business and technical strategies to deliver best business outcomes through technology.

• Provide thought leadership across projects and delivery teams.

• Lead and champion strategic practice development within team or platform.

• Set technical direction on projects within business unit.

• Role model best practices and industry standards.

• Take responsibility for nominated technical assets related to areas of expertise including roadmaps and technical direction.

• Mentor and up-skill other engineering teams across different crews.

• Participate and act as an SME in internal online discussion around software engineering, delivery and technology (such as knowledge uplift)

• Guide multiple teams on complex troubleshooting activity.

We’re interested in hearing from people who

• Have Risk Mindset –All CommBank employees are expected to proactively identify and understand, openly discuss and act on current and future risks.

• Are curious, life-long learners

• Can Influence the future of the company’s technology estate every day

• Can create a culture focussed on accelerating the adoption of new and emerging technologies

Skills & Experience

We use a broad range of tools, languages, and frameworks. We do not expect you to know them all but experience or exposure with some of these (or equivalents) will set you up for success in this team;

• Deep experience with Azure Bot Framework, including Bot Framework SDK, Bot Framework Composer, and Azure Cognitive Services.

• Strong experience in designing and implementing IVR/Voice bot solutions. Ideally skilled in developing Voicebot solutions in Dynamics 365 or other Microsoft products.

• Highly proficient in DevSecOps.

• Experienced in Infrastructure as Code (IaC).

• Proficient in both C# (.NET 8) and Python.

• Extensive experience in developing Gen-AI driven chatbots using Azure solutions, including Azure Bot Services and Bot Framework or equivalence on AWS.

• Proficient in the development of voice-based chatbots and IVR solutions.

• Highly proficient in state-of-the-art RAG techniques (including Graph-RAG) and leveraging local LLMs, HuggingFace, LangChain, LLamaIndex, and multi-modal LLMs

• Cross-Team leadership. Demonstrated ability to lead cross-functional teams, mentor engineers and collaborate with product and security teams.

Working with us

Our people bring their diverse backgrounds and unique perspectives to build a respectful, inclusive, and flexible workplace with flexible work locations. One where we’re driven by our values, and supported to share ideas, initiatives, and energy. One where making a positive impact for customers, communities and each other is part of our every day.

Here, you’ll thrive. You’ll be supported when faced with challenges and empowered to tackle new opportunities. We’re hiring engineers from across all of Australia and have opened technology hubs in Melbourne and Perth. We really love working here, and we think you will too.

We support our people with the flexibility to balance where work is done with at least half their time each month connecting in office. We also have many other flexible working options available including changing start and finish times, part-time arrangements and job share to name a few. Talk to us about how these arrangements might work in the role you’re interested in.

If this sounds like the role for you then we would love to hear from you. Apply today!

If you're already part of the Commonwealth Bank Group (including Bankwest, x15ventures), you'll need to apply through Sidekick to submit a valid application. We’re keen to support you with the next step in your career.

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