Senior Manager, Sales Funnel Optimisation

Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services.  Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results.  We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions.  Join our dynamic team and make your mark on the payments technology landscape of tomorrow. 

About Us

Global Payments is a Fortune 500 worldwide payment technology and software company, providing the world’s leading complete commerce ecosystem to businesses of every size. Our unique, connected infrastructure serves every dimension of commerce, carrying billions of transactions every year—safely and seamlessly.

In the UK & I we employ over 500 people across 5 sites and work with over 60k customers including blue chip companies such as The Post Office, Five Guys & Trainline.

About the Role

As a Senior Manager, Sales Funnel Optimisation, you will create purposeful sales pipeline MI in the form of automated dashboards and visualisations that help our business evaluate the success of our sales funnel with the goal of optimising conversions and improving our time from lead to live for merchants. As the UK lead for our sales engine performance indicators, this senior role manages the narrative on overall sales performance and playback for our UK leadership team. The role may also support other global regions (e.g. Europe & APAC) as required with monthly performance measures.

You will drive the adoption of automated reporting using Salesforce automated visualisation tools (e.g. Power BI & Google Data Studio) reengineering reports where necessary to establish real time views and driving a cadence underpinned by value add reporting. Attendance at in person meetings, with Exec and key partners to present these findings/insights to the Partner, exploring opportunities to hit, and exceed, forecasts. The ability to craft appropriate value-adding commentary that helps us manage our lead performance by lead source, highlighting areas of growth and enabling us to address any blockers.

This role may manage interns on a temporary project basis and you will report to the Senior Manager, International Insights. We are offering a basic salary of up to £45,000 per annum (dependent on experience), plus a range of benefits including a matched pension scheme, healthcare, a welcoming culture, 26 days holiday plus bank holidays and much more!  

Day to day key duties include:

• Responsible for telling the story around sales performance and drawing leaders to both frictionless pathways to accelerate growth, as well as potential blockers that need to be solved. There is a requirement for accurate and timely Sales MI (weekly, monthly and quarterly) focused on appropriate measures and leading indicators for the UK business that drive value and reflect relevant KPIs

• Has a strong focus on adding value through commentary and insight, and is able to articulate the story of leads through our funnel at required forums e.g. UKLT,  Business Review meetings and Monthly Governance meetings with key partners (if needed

• Has a passion for reconciling facts and ensuring ‘one view’ of the truth
  Where necessary, explores innovative visualisation and scientific data solutions to ensure data challenges are streamlined to enable appropriate trends and forecasting 
  Innovating and refining processes, always looking to reduce manual effort through automation and best practise to empowering our leadership team with insight, direction and commentary
  Works closely with Finance to ensure pipeline MI relates to actual sales MI and targets so that live, in month performance translates to expected results at the end of the month 

About You

• Strong background in MI / Sales Performance Analysis (min 4 years experience)

• Ability to create meaningful, clear dashboards with appropriate value-adding commentary in Salesforce (utilising add ons where necessary to enhance visualisations)

• Outstanding analytical skills, self-motivated, high performing and goal oriented

• Excellent communication (written and oral) and skilled at ‘making the complex simple’ and the ability to bring data to life with ‘the story’ (especially for non-financial/data users)

• Comfortable managing stakeholders, both internal and external and able to question or challenge the status quo appropriately

• Work well under tight timescales and are able to prioritise effectively without supervision

• Able to demonstrate a can-do attitude in line with our core behaviours 

Desirable: 

• Highly numerate and a confident user of Salesforce, Excel and Google products (primarily Google Sheets, Google Slides and Google Data Studio)

• Confident in statistical modelling (understands and can apply algorithms, regression models and decision trees) 

• Ability to produce machine learning models

• Experience with BI tools (e.g. Oracle Hyperion) or purpose built reporting cubes is an advantage

• A background in acquiring, fintech or a software industry would be advantageous

• Fluent in programming languages e.g. HTML, Python, SQL would also be an advantage

Global Payments Inc. is an equal opportunity employer. Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. If you wish to request reasonable accommodations related to applying for employment or provide feedback about the accessibility of this website, please contact jobs@globalpay.com.