AML Product Manager: Customer Due Diligence

The Model Management and Optimization (MMO) team within Risk Management’s BSA Operations Department is primarily responsible for the development and maintenance of all products, models, and business intelligence used for BSA/AML and OFAC compliance. In addition to continuously improving Customer Risk Management, Transaction Monitoring, and Name Screening Programs, MMO is also responsible for management information systems and user developed tool functions such as ongoing model performance metrics (effectiveness), customer behavior and transaction channel monitoring, operational forecasting, key performance and risk indicator monitoring, and data integrity control monitoring. MMO serves as the primary conduit for cross functional communication within BSA Operations and assists the Department within strategic planning, tactical execution, and budget/forecasting tasks. Through these responsibilities, MMO works closely with BSA/AML and OFAC Leadership Teams, Information Technology, Model Risk Management, Segment Risk, Internal Audit, product groups, and lines of business stakeholders.

The AML Product Manager job profile provides multi-faceted support for BSA Operations Leadership and Management Team. The AML Product Manager profile is intended to be a management and program/project planning path option for product analysis/support.

Summary:

The Model Management and Optimization (MMO) team within Risk Management’s BSA Operations Department is primarily responsible for the development and maintenance of all products, models, and business intelligence used for BSA/AML and OFAC compliance. In addition to continuously improving Customer Risk Management, Transaction Monitoring, and Name Screening Programs, MMO is also responsible for management information systems and user developed tool functions such as ongoing model performance metrics (effectiveness), customer behavior and transaction channel monitoring, operational forecasting, key performance and risk indicator monitoring, and data integrity control monitoring. MMO serves as the primary conduit for cross functional communication within BSA Operations and assists the Department within strategic planning, tactical execution, and budget/forecasting tasks. Through these responsibilities, MMO works closely with BSA/AML and OFAC Leadership Teams, Information Technology, Model Risk Management, Segment Risk, Internal Audit, product groups, and lines of business stakeholders.

The AML Product Manager job profile provides multi-faceted support for BSA Operations Leadership and Management Team. The AML Product Manager profile is intended to be a management and program/project planning path option for product analysis/support.  The AML Product Manager owns complex regulatory-related product capabilities, ensuring that the customer experience and business goals remain at the forefront of process, technology, and data planning workstreams. This role will be engaged in all aspects of product delivery, from defining and documenting requirements to ensuring the success of the final product delivery.

Duties & Responsibilities:

• Bring to market complex, customer-driven products and services to serve BSA/AML and OFAC programs. Assignments may include due diligence, sanctions screening, transaction monitoring, alert and case workflow management, Management Information System/User Developed Tools, and modeling.
• Prioritize customer needs and manage product feature sets to deliver product enhancements that meet or exceed customer expectations.
• Represent the customer and business goals while working with technology stakeholders to deliver products.
• Manage the product lifecycle from intake/requirements gathering through production and release.
• Coordinate with Product Owners, Product Analysts, and Development Teams to develop and refine business scope, requirements, feature definitions, acceptance criteria, and test strategies.
• Work with internal design teams to create user experience options for products.
• Work with systems vendor, technology, retail, marketing, and customer service partners to ensure successful delivery of digital services.
• Maintain information on service performance and application metrics, for analysis and reporting to management.
• Provide transparency to business and technology leadership on project status and product development issues.
• Understand complex processes and systems in-depth for those transactions/experiences for which you are responsible.
• Manage risk associated with delivering applications and specific application features. Ensure alignment with applicable Corporate Policies, Standards, and Procedures
• Improve speed to market for those features that will drive the most value to the company.
• Assist with customer research and issue resolution.
• Monitors project to provide transparency to Business and IT leadership on project status and any issues.
• Other product management tasks that may be required from time-to-time.
• Oversee, mentor, and manage a team of exempt (individual contributors and managers) and non-exempt colleagues with varying levels of experience and skill sets.
• Collaborate with various stakeholders to ensure sustainability planning and bench strength.
• Ensure colleagues are adequately trained based on their job responsibilities and corresponding job functions are adequately staffed.
• Actively encourage and engage with colleagues to champion Huntington values and behaviors.
• Perform other duties as assigned.

Basic Qualifications:

• Bachelor's Degree, or education/work experience equivalent
• 5+ years of related experience or High School Diploma/equivalent with 4 additional years of related (financial services, risk management, product development, or technology delivery) experience
• 3+ years of Product Management or project delivery experience

Preferred Qualifications:

• Excellent internal and external communication skills including the ability to create and conduct executive-level presentations and updates
• Excellent program and project management/organizational skills
• Related professional certifications such as CAMS, PMP, or CFE
• Familiarity in using AML compliance monitoring systems such as SAS, Actimize Case Management, and other core transaction systems (e.g., wire transfer, depository systems, and ACH)
• Proven track record of strong communications, analytical, organizational, project management and planning skills
• Ability to leverage Agile development tools like Azure Dev Ops, ServiceNow, Jira, Figma, Monday
• Demonstrated success working in a fast-paced environment and balancing work efforts across multiple projects
• Demonstrated focus on continuous improvement with results-driven experiences
• A team player with a proven ability to build strong collaborative relationships with internal partners, including finance, technology, operations, risk management, legal, compliance, and other internal and external partners, including vendors.
• Huntington product and service knowledge with the understanding of how controls identify and mitigate risks
• Strong interpersonal skills in teamwork, communication, time management and prioritization, adaptability, problem solving and decision making, and innovation
• Progressive thinker and problem solver, with a strong ability to manage ambiguity/complexity.
• Ability to embrace change, constructively negotiate constraints, and effectively leverage resources to create exceptional outcomes.
• Expertise within Microsoft Word, Project, Excel, Teams, SharePoint, and Outlook

Exempt Status: (Yes = not eligible for overtime pay) (No = eligible for overtime pay)

Workplace Type:

Our Approach to Office Workplace Type

Certain positions outside our branch network may be eligible for a flexible work arrangement. We’re combining the best of both worlds:  in-office and work from home. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. Remote roles will also have the opportunity to come together in our offices for moments that matter. Specific work arrangements will be provided by the hiring team.

Huntington is an equal opportunity and affirmative action employer and is committed to providing equal employment opportunities for all regardless of race, color, religion, sex, national origin, age, disability, sexual orientation, veteran status, gender identity and expression, genetic information, or any other basis protected by local, state, or federal law.

Tobacco-Free Hiring Practice: Visit Huntington's Career Web Site for more details.

Agency Statement: Huntington does not accept solicitation from Third Party Recruiters for any position