Associate Director - Technical Product Owner- CSP Data and Analytics

At Lilly, we unite caring with discovery to make life better for people around the world. We are a global healthcare leader headquartered in Indianapolis, Indiana. Our employees around the world work to discover and bring life-changing medicines to those who need them, improve the understanding and management of disease, and give back to our communities through philanthropy and volunteerism. We give our best effort to our work, and we put people first. We’re looking for people who are determined to make life better for people around the world.

Actual compensation will depend on a candidate’s education, experience, skills, and geographic location.  The anticipated wage for this position is

Organization Overview

At Lilly, we serve an extraordinary purpose. We make a difference for people around the globe by discovering, developing and delivering medicines that help them live longer, healthier, more active lives. Not only do we deliver breakthrough medications, but you also can count on us to develop creative solutions to support communities through philanthropy and volunteerism.

Come, be a part of a team that is critical to the launch of lifesaving medicines!  

The Global Business Unit team is at the forefront of leveraging data and technology to launch new medicines to market, to raise awareness and to gain access to medicines for appropriate patients. With a deep technical and business understanding, working across all therapeutic areas/disease states, we design and implement digital solutions to power our business, creating best-in class customer engagements that improve patient outcomes and deliver business results.  

 
As part of our commitment to improving patient outcomes, Customer Support Programs (CSP) play a critical role in patient care by helping patients get off to a good start by providing easy access to Lilly medicines, connecting them to vital support resources throughout their treatment journey.  

What You’ll Be Doing!  (Responsibilities)

As the Associate Director - Technical Product Owner for Data and Analytics within the Customer Support Programs (CSP) at Lilly, you play a critical role in harnessing data to enhance patient outcomes and streamline operations across various therapeutic areas. This senior position requires a strategic blend of technical expertise and business insight, empowering you to lead initiatives that leverage data-driven insights to improve operational efficiency and patient care.  

How You’ll Succeed   

Objective 1:  Product Technical Oversight  

• Be the go-to technical expert on our patient support programs (PSP) data & analytics technologies, including data onboarding and data quality  

• Partner with key Field Reimbursement Managers, and Lilly Patient Services business partners to build transformation and technical roadmap for customer data, design solutions, and coordinate delivery of those solutions  

• Lead the agile team of Technical Leads, Data Engineers and other cross-functional team members on our Scaled Agile Framework (SAFe) Release Train to ensure a cohesive approach to product development. 

• Anticipate and resolve key integrations / technical issues that impact our data systems  

• Manage the tasks and activities involved with successful technology implementation  

• Oversee and mitigate technological risks to make sure our solutions are stable and resilient  

• Partner effectively with other Lilly IT teams (for example – IT Infrastructure, Telecommunication, & Enterprise Platforms) to deliver continuous improvement.  

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Objective #2:  Stakeholder Management and Drive the Product Vision 

• Serve as the primary interface between IT and business units, facilitating seamless integration of analytics solutions across platforms and departments, enhancing the overall data ecosystem. 

• Spearhead the adoption of advanced technologies such as artificial intelligence and machine learning within the analytics framework, pushing the boundaries of data capabilities and fostering innovation.  

• Manage the lifecycle of analytics-driven solutions from ideation through deployment, effectively prioritizing the product backlog and translating complex business requirements into actionable technical specifications. 

• Champion the development and execution of the data and analytics strategy, ensuring alignment with Lilly’s broader business objectives to enhance operational efficiencies and patient care.  

What You Should Bring  

• Proven track record in technical project delivery  

• Proven ability to influence complex business/technical decisions 

• Ability to communicate effectively with IT teammates and present to business stakeholders  

• Excellent interpersonal skills, including the ability to build networks/partnerships with a diverse group of teammates around the globe  

• Effective analytical & problem-solving skills   

• Strong learning agility and ability to work in ambiguity  

• Data Modeling/Data Engineering/Software Engineering Experience  

Basic Qualifications:   

• Bachelor’s Degree in Computer Science, Information Technology or related technical field  

• 6+ years of Technical experience working with Data  

• Experience leading a team of data engineers and managing deliverables with senior business stakeholders  

• Experience with the technical architecture associated with databases and analytics environments  

• Experience in development or deployment on cloud infrastructure – AWS or Azure preferred  

Desirable Skills:   

• Experience working in Agile methodologies such as Scaled Agile Framework (SAFe)  

• Experience working in a regulated industry – pharmaceutical preferred  

• Experience working with patient or consumer data  

• Experience with business intelligence / data visualization solutions such as Tableau or PowerBI  

• Familiar with AI/ML concepts such as LLMs, NLP/NLG and predictive/prescriptive modeling  

• Able to act as change agent and to take ownership of issues or opportunities until a proper solution is implemented  

Lilly is dedicated to helping individuals with disabilities to actively engage in the workforce, ensuring equal opportunities when vying for positions. If you require accommodation to submit a resume for a position at Lilly, please complete the accommodation request form (https://careers.lilly.com/us/en/workplace-accommodation) for further assistance. Please note this is for individuals to request an accommodation as part of the application process and any other correspondence will not receive a response.

Lilly is an EEO/Affirmative Action Employer and does not discriminate on the basis of age, race, color, religion, gender, sexual orientation, gender identity, gender expression, national origin, protected veteran status, disability or any other legally protected status.

Our employee resource groups (ERGs) offer strong support networks for their members and help our company develop talented individuals for future leadership roles. Our current groups include: Africa, Middle East, Central Asia Network, African American Network, Chinese Culture Network, Early Career Professionals, Japanese International Leadership Network (JILN), Lilly India Network, Organization of Latinos at Lilly, PRIDE (LGBTQ + Allies), Veterans Leadership Network, Women’s Network, Working and Living with Disabilities. Learn more about all of our groups.

Full-time equivalent employees also will be eligible for a company bonus (depending, in part, on company and individual performance). In addition, Lilly offers a comprehensive benefit program to eligible employees, including eligibility to participate in a company-sponsored 401(k); pension; vacation benefits; eligibility for medical, dental, vision and prescription drug benefits; flexible benefits (e.g., healthcare and/or dependent day care flexible spending accounts); life insurance and death benefits; certain time off and leave of absence benefits; and well-being benefits (e.g., employee assistance program, fitness benefits, and employee clubs and activities).Lilly reserves the right to amend, modify, or terminate its compensation and benefit programs in its sole discretion and Lilly’s compensation practices and guidelines will apply regarding the details of any promotion or transfer of Lilly employees.

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