Internship - IT

Company Description

At Western Digital, we are on a mission to unlock the potential of data so people, companies and organizations everywhere can create what’s next. To fulfill our vision, we are always on the lookout for potential team members who share our passion for solving problems to empower others.

When you join Western Digital, you join a legacy more than 50 years in the making. Across our Western Digital®, SanDisk®, SanDisk® Professional, WD® and WD_BLACK™ brands, we have brought some of the most storied advancements in memory and data storage technology to market—and our best, most innovative work is yet to come.

From energizing gaming platforms, to enabling systems to make cities safer and cars smarter and more connected, to powering the data centers behind many of the world’s biggest companies and public cloud, Western Digital is fueling a brighter, smarter future.

Here’s how you can help.

Job Description

ESSENTIAL DUTIES AND RESPONSIBILITIES

1.    Project: RFID-Based IT Asset Management System

• Tasks:
  • Research and explore integration between RFID readers and applications.
  • Develop a prototype to retrieve RFID data and query the database for employee details display on a monitor.
  • Document the entire process and findings for future reference.
• Business Impact:
  • Enhanced IT asset monitoring by tracking laptops carried out of the premises.
  • Reduced risk of unauthorized asset removal.
  • Improved visibility of IT assets leaving the facility.
  • Potential for scalability to monitor other asset categories and locations.
• Skills Learned:
  • Hands-on experience with RFID technology and hardware integration.
  • Application development and integration with RFID readers.
  • Database querying and data processing.
  • Real-time monitoring system development for tracking and alerts.
  • Problem-solving and troubleshooting hardware-software interactions.
  • Documentation and presentation of technical projects.

2.    Building Intelligent Insights for IT Incident Ticket system

• Tasks:
  • Data extraction and preprocessing of incident ticket records from IT Ticketing system.
  • Apply machine learning techniques (e.g., clustering, classification, NLP) to analyze ticket trends, recurring issues, and resolution times.
  • Develop a predictive model to anticipate high-frequency or critical incidents.
  • Create a dashboard or visual report summarizing findings and actionable insights.
  • Collaborate with IT teams to validate insights and refine models.
• Business Impact:
  • Enhanced IT service quality and operational efficiency.
  • Faster resolution times through predictive insights.
  • Improve Factory Uptime by proactively addressing incidents.
• Skills Learned:
  • Gain hands-on experience with IT incident ticketing system data extraction and preprocessing.
  • Learn & apply AI/ML techniques such as NLP & predictive modelling.
  • Opportunity to present findings to senior management, enhancing communication and presentation skills.

3.    Support Smart Factory Initiatives

• Tasks:
  • Review the business needs and explore new IoT tools and devices that suits the business needs.
  • Propose IoT devices that suits business needs and perform evaluation
  • Configure and onboard selected IoT devices (e.g., mobile devices, AGVs, etc) to the network, where necessary
  • Monitor device performance and troubleshoot connectivity issues.
  • Document onboarding processes for repeatability
• Business Impact:
  • Improves productivity in deploying new IoT devices.
  • Improves business operation efficiency for decision making.
• Skills Learned:
  • IoT devices, protocols and platforms.
  • Troubleshooting and documentation of these devices and its processes.

4.    Asset Management solution for IT MFG systems

• Tasks:
  • Participate in product evaluation for IT MFG asset management tool with site IT.
  • Perform in depth testing and feasibility study on selected product
  • Assist site IT team to document product evaluation for proposal
• Business Impact:
  • Improves visibility for all networked devices in MFG.
  • Ability to address vulnerabilities effectively
  • Visibility on managed devices health and performance
• Skills Learned:
  • Research on technical subject.
  • End to end network and asset topology.

5.    Simplification and Improvement Initiatives

• Tasks:
  • Analyse current manual processes within IT operations (ticket monitoring, reporting, ticket analysis, etc)
  • Explore and propose an automated or simplified process to eliminate the manual processes.
  • Develop, test and implement program upon approval
• Business Impact:
  • Reduces human errors and manual intervention
  • Improves reliability.
• Skills Learned:
  • Scripting / Programming.
  • Process automation.

Qualifications

REQUIRED:

• Current student, pursuing Bachelor in Computer Science or related field.  
• Knowledge in C, Object-oriented programming (e.g. C++, Python), Data Structure, Algorithms. Multi-threaded programming. 
• Knowledge in Windows Operating Systems (Windows 10, Windows 11)
• Ability to rapidly learn new technologies
• Capable of quickly learning new firmware, hardware, systems, tools, and methodologies.  
• You have strong aptitude and penchant for problem solving, algorithm design, and complexity analysis. 
• You have excellent interpersonal skills, including written and verbal communication.  
• You are comfortable and enjoy working in a dynamic and ever evolving environment.  
• You can be a fun and enthusiastic teammate who enjoys challenges and celebrates successes.  
• Self-motivated to work both supervised and unsupervised as part of the team. 

PREFERRED

• Knowledge in network and communications.

SKILLS: 

Would be an added advantage if you have: 

• Knowledge in data analytics, data visualisation, machine learning.
• Good understanding of Agile practices.

Additional Information

Western Digital thrives on the power and potential of diversity. As a global company, we believe the most effective way to embrace the diversity of our customers and communities is to mirror it from within. We believe the fusion of various perspectives results in the best outcomes for our employees, our company, our customers, and the world around us. We are committed to an inclusive environment where every individual can thrive through a sense of belonging, respect and contribution.

Western Digital is committed to offering opportunities to applicants with disabilities and ensuring all candidates can successfully navigate our careers website and our hiring process. Please contact us at jobs.accommodations@wdc.com to advise us of your accommodation request. In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.

NOTICE TO CANDIDATES: Western Digital has received reports of scams where a payment is requested on Western Digital’s behalf as a condition for receiving an offer of employment. Please be aware that Western Digital and its subsidiaries will never request payment as a condition for applying for a position or receiving an offer of employment. Should you encounter any such requests, please report it immediately to Western Digitals Ethics Helpline or email compliance@wdc.com