Machine Learning Customer Support Engineer | Remote-Friendly

At Velotio, we are embracing a remote-friendly work culture where everyone has the flexibility to either work remotely or from our office in Pune.

Join us and work from wherever you feel most productive!

About Velotio :

Velotio Technologies is a product engineering company working with innovative startups and enterprises. We have provided full-stack product development for 110+ startups across the globe building products in the cloud-native, data engineering, B2B SaaS, IoT & Machine Learning space. Our team of 325+ elite software engineers solve hard technical problems while transforming customer ideas into successful products

Requirements

Responsibilities:

●      Quickly respond to all inbound support requests including email, live chat and community forums

●      Triage bugs and requests based on customer type and severity of issue

●      Track inbound and outbound responses to ensure contact SLAs are being met

●      Maintain a fast response time for entire user base

●      Collaborate with the engineering and product team when troubleshooting issues and providing feedback on features

●      Recognize trends in user messages to help identify areas of improvement in internal or external documentation

●      Learn W&B product features and build up knowledge base to resolve issues on your own

Desired Skills & Experience

●      2+ Programming experience in the workplace OR a computer science degree

●      Python expert

●      Experience using any of the following: Keras, Tensorborad, Tensorflow, Pytorch, Pytorch Lightning, Jupyter notebooks, colabs, matplotlib and other ML frameworks and tools

●      A passion for connecting with real users and enabling them to be power users of the product

●      Good organization of assigned requests to oversee timely follow-up for every message

●      Work autonomously in a self-directed environment

●      Proactively find ways to improve processes and collaborate internally

●      Answer messages with a kind, thoughtful tone that makes users feel appreciated and connected to our team

●      Interest in machine learning

Bonus points if you have...

●      Have worked in a small-stage startup previously

●      Previous experience in machine learning

●      Customer service experience in a technical SaaS environment

●      Experience in frontend frameworks

●      Experience with Docker, AWS, GCP, Azure

●      Experience with Kubernetes or other cloud infrastructures

Benefits

Our Culture:

• We have an autonomous and empowered work culture encouraging individuals to take ownership and grow quickly.
• Flat hierarchy with fast decision making and a startup-oriented “get things done” culture.
• A strong, fun & positive environment with regular celebrations of our success. We pride ourselves in creating an inclusive, diverse & authentic environment.

We want to hire smart, curious and ambitious folks so please reach out even if you do not have all of the requisite experience. We are looking for engineers with the potential to grow!

Note: Currently, all interviews and onboarding processes at Velotio are being carried out remotely through virtual meetings.