Senior Associate, SAP Data Management

Zoetis, Inc. is the world's largest producer of medicine and vaccinations for pets and livestock.  The Zoetis Tech & Digital (ZTD) Global ERP organization is as a key building block of ZTD comprising of enterprise applications and systems platforms.

Join us at Zoetis India Capability Center (ZICC) in Hyderabad, where innovation meets excellence. As part of the world's leading animal healthcare company, ZICC is at the forefront of driving transformative advancements and applying technology to solve the most complex problems. Our mission is to ensure sustainable growth and maintain a competitive edge for Zoetis globally by leveraging the exceptional talent in India.

At ZICC, you'll be part of a dynamic team that partners with colleagues worldwide, embodying the true spirit of One Zoetis. Together, we ensure seamless integration and collaboration, fostering an environment where your contributions can make a real impact. Be a part of our journey to pioneer innovation and drive the future of animal healthcare.

This position reports to the Product Expert, SAP Reporting & Analytics and is responsible for the implementation of various projects and enhancement requests from ICC, Hyderabad.  This position will work closely with Global ERP Data Governance team for requirements, initiatives, and strategies and will report the status of resources, work products, timelines and efforts pertaining to enhancements requests and projects on a timely manner.

•    Provide technical support for SAP Data Management, specifically in areas like Business Partner (BP- Supplier/customer), Material Master (MM) and MDG-F. 
•    Monitor tickets progress, ensuring that deliverables are met according to the SLA. Act as a bridge between business users and technical teams, ensuring clear communication and alignment.
•    Conduct weekly meetings with MDG to understand any pending issues or any process improvements.
•    Identify areas for process improvement and optimize existing SAP MDG processes. Suggest process automation and enhancements in master data governance.
•    Work closely with GPOs, MDM Team, ZFS Team, to ensure master data consistency, accuracy, and compliance with company policies and standards. 
•    Support the configuration and customization of MDG solutions according to business needs.
•    Strong understanding of SAP MDG, ECC, and S/4HANA environments.
•    Troubleshoot data issues, analyze root cause, implement permanent corrective actions to resolve discrepancies in a timely manner. 
•    Flexible to work non-standard hours when needed for projects and/or where deadlines dictate.  

POSITION RESPONSIBILITIES 
In order of importance, list the primary responsibilities critical to the performance of the position.  It is recommended not to list actual tasks but focus on essential responsibilities that highlight accountability and level of judgment required.    Percent of Time (sum of responsibilities should equal to 100%)
Manage SAP Business data in conjunction with Global SAP Data management team    40%
Technical expertise and proficiency in SAP ECC, MDG. Effectively design, develop, and implement solutions for MDG that meet the needs of the organization and drive business success    40%
Adherence to development standards, Continuous improvement, and best practices    20%

ORGANIZATIONAL RELATIONSHIPS
Provide the primary groups or key positions that this position will interact with as a regular part of the position responsibilities.  Include any external interactions as appropriate.

•    Interacting with business stakeholders to gather reporting requirements, understand business processes, and ensure that reporting solutions align with organizational goals and objectives.
•    Work with implementation partners who may be responsible for deploying, configuring, or maintaining integrated solutions within the client's IT landscape.

EDUCATION AND EXPERIENCE 
Indicate the formal education, certification or license required and/or preferred. Include the minimum number of years of relevant experience required for the position (where legally permissible).
Education:
•    Bachelor’s or Master’s in business management, Information Technology, or a related field.
Experience:
•    SAP experience of 5+ years. 
•    Understanding of Functional Configuration for MDG which includes Data modelling, UI Modelling, Process Modelling and Replication Scenarios.
•    Knowledge of shared service type/centers of excellence operations preferred.
•    Excellent written, oral and presentation skills.
•    Customer focus with familiarity with managing helpdesk ticket requests.
•    Experience in a global pharma environment.
•    Ability to work independently, effectively coordinating multiple priorities in a dynamic and changing environment within a team-oriented, collaborative environment, in some cases under constrained timelines with demanding circumstances. 

TECHNICAL SKILLS REQUIREMENTS
Indicate the technical skills required and/or preferred, as applicable.
•    Complete understanding on MDG process, over the standard objects, MM, BP, and FI.
•    Functional experience on key MDG areas, Data modeling and Process Modeling.
•    Understanding of S/4 HANA and how it integrates with MDG.
•    Familiarity with business process (like MM, SD and FI) and where MDG is used in these processes.
•    Ability to collect the requirement and execute as per client needs.
•    Ability to maintain the knowledge base to have a single point, where all the resources can be referred to.
•    Testing and execution of new projects.
•    Ability to communicate with key stakeholders, technical teams and users, to provide a clear understanding of MDG. 

PHYSICAL POSITION REQUIREMENTS 
Note the physical conditions in which work will be performed, if applicable to the position.  Examples: Lifting, sitting, standing, walking, ability to travel, drive, unusual attendance requirements, weekend work or travel requirements, etc.

Regular working hours are from 3:00 AM to 12:00 PM EST. (ICC Second Shift)
Sometimes, more overlap with the EST Time zone is required during production go-live.

This description indicates the general nature and level of work expected.  It is not designed to cover or contain a comprehensive listing of activities or responsibilities required of the incumbent.  Incumbent may be asked to perform other duties as required.  Additional position specific requirements/responsibilities are contained in approved training curricula.