Client Service Manager & Data Analyst (Senior Associate)

European Depositary Bank SA ("EDB") is part of the Apex Group. As an independent provider free from institutional influences we can deliver an agile and responsive cross-jurisdictional service in an ever-changing regulatory environment.

Our powerful global infrastructure and breadth of technical experience enables us to provide market leading solutions tailored to benefit our clients.

Our vision is to be the leading provider of Banking, Depositary and Custody services to Asset Managers, Family Offices, Institutional Investors and Corporates. 

Our company was founded in 1973 in Luxembourg. As a wholly owned subsidiary of Hamburg-based private bank M.M.Warburg & CO (AG & CO) KGaA, we made it possible for institutional investors to directly access the Luxembourg financial market. This makes us one of the most experienced depositaries for traditional and alternative investment structures in the Grand Duchy. In 2017 the bank was acquired by the Apex Group and renamed to the European Depositary Bank (EDB) in 2019.

We currently hold fund and securitisation structures with a total value of $260 billion. This is mainly allocated to alternative investments, including real estate, private equity, private debt and renewable energies & infrastructure (as of March 31, 2024).

For the avoidance of doubt we do not deal with retail clients. We neither offer any securities (bonds, shares, notes etc.) nor do we act on behalf of any other financial institution to offer such securities to any clients.

Do you have experience of managing client relationships, the services they subscribe to, ensuring service excellence, and are you looking for a new opportunity in Luxembourg?

Apex Group is seeking a flexible, full-time Client Service Manager & Data Analyst, and the role comes with an attractive salary and benefits package. EDB, part of the APEX Group, is currently looking to add further bench strength and support within our Client Service Management team.

As a Client Service Manager & Data Analyst, you will own a portfolio of clients with responsibility for ensuring delivery of best-in-class service and strive to achieve 100% client satisfaction by building deep and meaningful relationships with key contacts within a client’s organization. As a CSM you must develop an excellent understanding of the client’s primary business, the products and services they receive from EDB and collaborate with other EDB and Apex Group key stakeholders to ensure we provide a seamless client experience. You will also inspire change through innovation and transformation, modernizing the client experience whilst executing against the bank strategy. In addition to owning a portfolio of clients, the role will also be combined with data analytics, supporting the CSM team.

As a Client Service Manager, you can expect to:

• Manage and maintain strong relationships with clients, ensuring their needs are met and expectations exceeded.
• Serve as the primary point of contact for clients, addressing inquiries, resolving issues, and providing support.
• Analyse data to identify trends, patterns, and insights that can inform business strategies and improve client outcomes.
• Work collaboratively with key stakeholders, internally/externally, to effectively resolve client issues/escalations.
• Generate and present reports, dashboards, and visualizations to communicate data findings to clients and internal stakeholders.
• Collaborate with cross-functional teams to develop and implement data-driven solutions that enhance client services.
• Monitor and evaluate client feedback to continuously improve service delivery and client satisfaction.

To apply for this Client Service Management & Data Analyst role, you will need a degree in Business, Data Science, Statistics or a comparable qualification. You will also require the following:

• Proficient English business language skills, both written and oral.
• Proven experience in a Client Servicing position.
• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal skills.
• Proficiency in data analysis tools and software (e.g., Excel, SQL, Tableau).
• Ability to work independently and part of a team.
• Strong attention to detail and organizational skills.
• 5+ years of equivalent work experience.

If you’re looking to make a positive impact and create change, possessing an inclusive and committed approach, you'll be rewarded with an excellent salary and benefits package. As a truly global business, we tailor benefits to each location to safeguard our people and respect local cultures and ways of working. Our people are our greatest asset, and we invest in talent development. Join our global network, and you will benefit from education support, sponsorship and in-house training programs.

As a vital team member and in return for your expertise, inclusive approach and commitment, we'll provide a favourable salary and the chance to join a passionate and welcoming team. Benefits As a truly global business, we tailor benefits to each location to safeguard our people and respect local cultures and ways of working. Our people are our greatest asset, and we invest in talent development. Join our global network, and you will benefit from education support, sponsorship and in-house training programs. 

Disclaimer: Unsolicited CVs sent to Apex (Talent Acquisition Team or Hiring Managers) by recruitment agencies will not be accepted for this position. Apex operates a direct souring model and where agency assistance is required, the Talent Acquisition team will engage directly with our exclusive recruitment partners.