Senior Manager, Agentforce Success Analytics & Insights

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Job Category

Data

Job Details

About Salesforce

We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place.

About the Role

The Customer Success Agentforce team is looking for a highly driven and collaborative Senior Manager, Analytics & Insights to serve as a strategic analytics lead to the Agenforce Success team. 

The Agentforce Success Engineer, Analytics & Insights, Senior Manager professional will play a crucial role in supporting the explosive growth of Salesforce and the Agentforce product. This role is a hybrid of traditional jobs in strategic planning, sales strategy, business operations, reporting, and analysis – requiring a mix of market analysis, sales analytics, and business operational support. This role will play a critical part in defining the future of customer success in the Agentforce era—where our team is passionate about driving customer adoption, accelerating consumption, and removing barriers to help organizations scale their digital workforce.

Success in this role means supporting the Agentforce Success Engineer team to drive the continued success of Salesforce by supporting our customer success strategy and is pivotal in driving the success and growth of Agentforce. Sample projects range from the strategic to the very operational including identifying trends in customer consumption, evaluating growth opportunities, forecasting, business planning & executive presentations, dashboard creation and regular review of key performance metrics.

We are seeking a strategic problem solver who can optimally balance detailed analysis with a comprehensive understanding of broader business objectives. The ideal candidate will possess the ability to synthesize complex data and insights into clear, actionable strategies that align with our overarching goals. The role requires interaction with various areas of the organization and provides exposure to senior executives; someone who can navigate both high-level strategic planning, and intricate operational details, ensuring that all efforts contribute to the success of our organization.

Your Impact

• Deliver recommendations and insights that support senior stakeholders (VPs and SVPs) in leading their critical metrics

• Proactively identify trends, risks, and opportunities in the business to influence and set strategy

• Understand the underlying data architecture supporting the Agentforce business, and how to use it to report on business performance and forecast results

• Identify and optimize the true drivers of product consumption, customer engagement, and other metrics

• Develop Business Intelligence (BI) dashboards for use by global leaders and field teams in the Agentforce Success Engineer and Customer Success Group

• Mentor a group of dedicated Analysts, Senior Analysts and Managers in their growth and understanding of the business. This includes offering guidance on sophisticated projects, sharing industry insights, and supporting their development of critical skills vital for success in their roles

• Assist in developing and delivering presentations for senior executives to engage with their leaders or counterparts

Desired Skills and Experience:

• 7+ years of experience in sales analytics, business intelligence, computer science, economics, statistics, applied mathematics,  or a related field.

• Self-starter and a high degree of motivation to go above and beyond the task at hand

• Proficiency with SQL and Tableau (or a similar data visualization tool). Python and/or R a plus

• Experience with forecasting and/or analysis related to consumption products

• Valuable work experience focused on quantitative analysis, Excel, and logical reasoning

• Proficiency in crafting BI dashboards and assets end-to-end; from initial scoping, data wrangling, asset creation, deployment and enablement

• Previous experience  of end-to-end execution (Data collection--Feature selection--Model training--Model Deployment) of predictive models preferred

• Familiarity with CRM and data management

• Strong communication skills; both written and verbal

• Phenomenal teammate able to lead and work optimally at all levels of an organization with the ability to influence others to move toward consensus

• Strong situational analysis, negotiation, and decision-making abilities

• Detail and quality-oriented with the desire to quickly learn new concepts, business models, and technologies

Accommodations

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Posting Statement

At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at www.equality.com and explore our company benefits at www.salesforcebenefits.com.

Salesforce is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce does not accept unsolicited headhunter and agency resumes. Salesforce will not pay any third-party agency or company that does not have a signed agreement with Salesforce.

Salesforce welcomes all.

Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.

For New York-based roles, the base salary hiring range for this position is $177,600 to $244,200.

For California-based roles, the base salary hiring range for this position is $177,600 to $244,200.

Compensation offered will be determined by factors such as location, level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, benefits. More details about our company benefits can be found at the following link: https://www.salesforcebenefits.com.