Manager, DC & Fulfillment Operations, eCommerce

Tasks

• Align delivery planning with carriers and DC
• Analyze discrepancies and drive resolution
• Coordinate market roll-outs
• Define process improvements
• Ensure stock accuracy through SAP and WMS reconciliation
• Handle return cases and resolution
• Lead UAT activities
• Manage carrier performance and claims
• Manage change requests
• Manage costs including shipping and packaging
• Manage system and order status discrepancies
• Monitor and analyze processes
• Monitor outbound and return operations
• Monitor shipment issues caused by address errors
• Oversee billing processes
• Oversee daily 3PL DC operations
• Own delivery configuration settings
• Perform inventory reconciliation
• Review inventory audits
• Review loss and damage cases
• Support operational projects
• Support stock transfers
• Track and manage KPIs

Perks/Benefits

• N/A

Skills/Tech-stack

Carrier Performance Management | Carrier performance | Chain management | Communication | Cross-Functional Collaboration | Cross-functional | Data Analysis | Delivery planning | Enterprise Technology | Functional collaboration | Inventory Management | Logistics management | Management systems | Negotiation | Order Management | Order Management Systems | Performance Management | Process Improvement | SAP | Supply Chain | Supply Chain Management | WMS