Director, Technical Support Engineering
Mexico City, Mexico; Sao Paulo, Brazil
MXN 360K-720K (estimate) Executive-level Full Time
Tasks
- Collaborate on high-priority projects
- Conduct team feedback sessions
- Coordinate with internal teams and customers
- Drive process improvements
- Handle escalations and incidents
- Manage and develop support engineering team
- Monitor team performance metrics
- Oversee regional technical support operations
- Recruitment and onboarding support engineers
Perks/Benefits
Skills/Tech-stack
Analytics | Communication | Customer Service | Problem Solving | Process Improvement | Project Management | Team leadership | Technical Support
Education
Regions
States
Related jobs
-
Coordenador de Desenvolvimento de Software BRL 54K-72KAI | CI/CD | Cloud Computing | Data platforms | ObservabilityExecutive-level Full TimeSão Carlos, SP, Brazil2d ago
-
Director Software Development MXN 520K-750KAI integration | Agile methodologies | Communication | Data analytics | LeadershipExecutive-level Full TimeGuadalajara Office22d ago