Service Optimization Manager, Global Deloitte Technology
Tasks
- Build stakeholder trust and align teams
- Coordinate planning deployment and validation
- Develop and implement SLA OLA XLA frameworks
- Ensure data quality and governance
- Influence service and product teams to improve operations
- Monitor and communicate operational performance
- Provide strategic delivery oversight
- Serve as business owner for performance metrics
- Shape service optimization strategies
Perks/Benefits
Skills/Tech-stack
Communication | Dashboarding | Data analytics | Influence | Performance Analytics | Process Improvement | Reporting | Service Level | Service Level Management | Stakeholder management
Education
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