Technical Support Representative: Teradyne Robotics(UR & MiR: Philippines: Cebu)
Tasks
- Collaborate with support teams
- Communicate technical information clearly
- Contribute to knowledge base and process improvements
- Diagnose and troubleshoot hardware and software issues
- Document customer issues and resolutions
- Follow support processes and procedures
- Guide customers through troubleshooting steps
- Maintain customer satisfaction
- Manage support cases and escalate complex issues
- Provide firstlevel technical support
Perks/Benefits
Skills/Tech-stack
Automation | CRM Tools | Case management | Communication skills | Customer Service | Hardware knowledge | Incident Management | Microsoft Office | Networking basics | Robotics | Software knowledge | Technical Support | Technical documentation | Troubleshooting
Education
Regions
Countries
States
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