Manager I, IT Support (Paris)
Tasks
- Analyze trends reduce friction and improve global support experience
- Build and promote end user self service programs and knowledge resources
- Coordinate with internal partners and vendors on escalations
- Create maintain and improve support policies standards and procedures
- Drive performance to service level objectives and KPIs
- Hire onboard mentor and manage IT support technicians
- Triage and resolve complex high impact issues
Perks/Benefits
- Career development
- Community guilds
- Employee stock purchase plan
- Free mental health benefit
- Generous global benefits
- Inclusive culture
- Internal mobility
- Mentor and buddy program
- Product training
Skills/Tech-stack
ChromeOS | Documentation | Endpoint Management | IOS | ITIL | Incident Management | Key Performance Indicators | Linux | MacOS | Performance indicators | Service Level | Service-Level Objectives | Troubleshooting | Windows
Education
N/A
Roles
IT | IT Support | IT Support Manager | Manager | Support Manager
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