Senior Technical Operations Analyst
11073 Ameriprise India - Noida - Embassy Oxygen Business Park
INR 2040K-3200K (estimate) Senior-level Full Time
Tasks
- Handle user issues and escalate when needed
- Maintain operational IT functions
- Manage service requests
- Own call queues and support tasks
- Participate in IT projects
- Perform root cause analysis
- Promote knowledge sharing
- Record and prioritize incidents
- Resolve escalated calls
- Troubleshoot production issues
- Use ServiceNow for incident and request management
Perks/Benefits
Skills/Tech-stack
Change Management | ETL support | ITIL | Incident Management | Informatica Cloud | Informatica PowerCenter | Perl | Problem Management | Python | SQL | ServiceNow | Shell Scripting | TWS | Unix
Education
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