Technical Support Engineer - AI-Focused SaaS
Philippines - Remote
R
A PHP 420K-456K (estimate) Mid-level Full Time
Tasks
- Analyze system traces
- Build troubleshooting guides
- Conduct technical deep dives
- Contribute to internal tools
- Create technical documentation
- Debug autonomous workflows
- Debug production systems
- Deploy JavaScript features
- Diagnose AI response issues
- Escalate technical issues
- Fix customer integration issues
- Lead technical implementations
- Own technical investigations
- Perform root cause analysis
- Provide architectural guidance
- Troubleshoot API failures and integration issues
- Troubleshoot and optimize AI prompt configurations
- Work with AI model behaviors
- Work with REST APIs and webhooks
- Write code and deploy solutions
Perks/Benefits
- N/A
Skills/Tech-stack
AI API | AI Models | APIs | Authentication | Data Analysis | Documentation | HTTP | JSON | JavaScript | Monitoring Tools | Prompt engineering | Python | REST API | SQL | System Debugging | Troubleshooting
Education
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