AI and DevOps Platform Support Manager
5900 HURONTARIO STREET MISSISSAUGA, Canada
CAD 145K-217K Senior-level Full Time
Tasks
- Build automation strategy to reduce manual toil
- Conduct disaster recovery drills
- Define observability strategy
- Define platform vision and roadmap
- Drive cost reductions
- Ensure SLA compliance
- Guide development teams
- Implement capacity management framework
- Implement monitoring and observability strategies
- Improve application stability
- Improve deployment velocity
- Improve performance tuning
- Improve problem management
- Improve service level
- Lead platform support team
- Manage incident resolution
- Manage offshore managed service
- Manage onboarding guidelines
- Manage problem resolution
- Oversee incident management process
- Oversee monitoring logging tracing alerting
- Oversee platform architecture and services
- Oversee vendor relationships
- Perform root cause analysis reviews
- Plan and execute wargaming scenarios
- Plan capacity throughput latency
- Provide user training
- Run chaos engineering tests
- Share knowledge
- Strengthen incident management
Perks/Benefits
- N/A
Skills/Tech-stack
Alerting | Amazon ECS | Automation | CI/CD | Capacity Planning | Cause analysis | Chaos Engineering | DevOps | Disaster Recovery | Disaster Recovery Planning | Grafana | Incident Management | Knowledge Management | Latency optimization | Logging | Monitoring | Observability | OpenShift | Performance Tuning | Problem Management | Prometheus | Recovery Planning | Root Cause Analysis | Root cause | Splunk | Throughput Management | Tracing | Wargaming
Education
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