Data Analyst

Mid-level Full Time Found 4d ago

Tasks

• Communicate with stakeholders
• Data extraction and transformation
• Investigate volume spikes
• KPI and trend analysis
• Manage data and reports repository
• Monitor daily, weekly, monthly KPIs
• Monitor transaction volumes
• Perform ad-hoc analysis
• Present analytics in meetings
• Reports and dashboards creation
• SQL queries development

Perks/Benefits

• Career growth opportunities
• Hybrid work
• Office based
• Remote work

Skills/Tech-stack

Cloud platform | Communication | Contact center | Contact center metrics | Dashboard Development | Data Transformation | Data Visualization | Excel | G Suite | Google Cloud | Google Cloud Platform | Looker Studio | Problem Solving | Reporting | SQL | Stakeholder management | Tableau