Senior Manager - Service Delivery Manager (Storage SME)
Tasks
- Administer SAN and NAS systems
- Execute change management and audit processes
- Handle disaster recovery for storage and backup
- Lead change, incident, and problem management
- Maintain process documentation and compliance
- Manage security for storage and backup
- Manage upgrades and administration
- Monitor storage and backup infrastructure
- Optimize storage and backup operations cost
- Perform routine maintenance and firmware updates
- Plan storage and backup capacity
- Provide escalation support for critical incidents
- Review RCA reports
- Support service uptime and availability
- Translate service SLAs to technology requirements
Perks/Benefits
- Annual health checkup
- Dental benefits
- Gender neutral policy
- Group term life insurance
- Inclusive culture
- Learning and development framework
- Medical insurance
- OPD benefits
- Personal accidental insurance
- Rewards and recognition
- Wellbeing program
- Work-life balance
Skills/Tech-stack
Backup administration | Brocade Directors | CIFS | Cause analysis | Change Management | Cisco SAN | Cisco SAN switching | Code Upgrades | D2D virtual tape | Disaster Recovery | EMC PowerMax | EMC Unity | EMC VMAX | FCIP | HPE 3PAR | Hitachi VSP | Hitachi VSP 5K | Hitachi VSPG | Host to SAN connectivity | ICL | ISL | Incident Management | Linux | NAS | NFS | Oracle ZDLRA | Problem Management | Root Cause Analysis | Root cause | SAN | SAN Connectivity | SAN Fabric | SAN switching | SMB | Storage Administration | Tape libraries | Trunking | Unix | VMware | VSP 5K | Veritas NetBackup | Virtual Fabric VSAN | Virtual Tape | Virtualization | Windows
Education
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