Technical Support Engineer (L1 / Frontline Support)
Remote / Boston / Salt Lake City / San Francisco / New York
R
USD 72K-106K (estimate) Mid-level Full Time
Tasks
- Answering technical questions
- Communicating with customers
- Escalating complex issues with reproduction steps
- Improving documentation and FAQs
- Investigating billing issues
- Maintaining accurate ticket notes
- Onboarding customers
- Participating in support on call rotation
- Resolving API usage issues
- Triaging customer support issues
- Troubleshooting authentication problems
- Troubleshooting integration issues
Perks/Benefits
- N/A
Skills/Tech-stack
API Integration | Authentication | Curl | EBPF | GDB | Grafana | Loki | Observability | Onboarding | Prometheus | Python | SQL | Sentry | Strace | TCPDump | Telnet | Troubleshooting | Wireshark
Education
Regions
Countries
States
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