Business Analyst, Reporting and Analytics
Santurce-NEOS, United States
USD 85K-115K (estimate) Mid-level Full Time
Tasks
- Analyze business processes and customer experience metrics
- Collect customer data from surveys and focus groups
- Create reports and dashboards
- Ensure compliance with company policies and regulations
- Evaluate insights from cross functional stakeholders
- Identify trends across customer lifecycle
- Link insights to process improvements
- Perform business process modeling and requirements documentation
- Recommend actions to reduce revenue loss
- Track CSAT metrics
Perks/Benefits
- N/A
Skills/Tech-stack
Business Process | Business Process Analysis | Business process modeling | Customer Experience | Customer Satisfaction CSAT | Customer experience analytics | Customer satisfaction | Dashboard Development | Data Analysis | Data Interpretation | Experience Analytics | KPI analysis | Microsoft Excel | Microsoft PowerPoint | Microsoft SharePoint | Oracle CC B | Process Analysis | Process Modeling | Reporting | Requirements definition | Speech Analytics | Statistical Analysis | Text Analytics
Roles
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