Product Support Specialist, Weekend Coverage

Tasks

• Build and update support resources
• Collaborate with engineers and stakeholders
• Communicate clearly and empathetically
• Improve support processes and efficiency
• Make informed decisions in ambiguity
• Manage on-call high-urgency issues
• Prioritize product tasks and adapt to change
• Respond to support cases in English and Japanese

Perks/Benefits

• Equity donation matching
• Flexible working hours
• Office space
• Parental leave
• Vacation allowance

Skills/Tech-stack

API | Problem Solving | SaaS | Support metrics | Technical Support | Technical documentation | User empathy | Written communication