Senior Manager, Operations Gen AI
US (remote), United States
R
USD 121K-155K (estimate) Senior-level Full Time
Tasks
- Align on quality guidelines audits corrective actions training
- Build SOPs playbooks templates
- Build budgets forecasts manage margins and change orders
- Coordinate RPA initiatives
- Coordinate with sales account quality product ops tech and vendor management
- Define OKRs and runbooks
- Define dashboards and metrics
- Design workflows and manage APIs
- Ensure delivery commitments align with scope and policy
- Ensure privacy and data handling policy compliance
- Execute end to end ops strategy
- Hire coach set goals and grow succession pipelines
- Improve tools integrations and automation
- Lead multi team AI training data operations
- Manage managers and senior ICs
- Optimize shifts skills onboarding and certification paths
- Own ops risk management for audits
- Plan capacity across sites and vendors
- Reduce variance and drive consistent delivery
- Review performance and drive actions
- Review vendor performance and drive improvements
- Set vendor expectations and SLAs
- Support executive governance and planning reviews
- Turn business goals into operating plans
Perks/Benefits
- N/A
Skills/Tech-stack
API | Analytics | Automation | Budgeting | Capacity Planning | Compliance | Dashboard | Data Privacy | ETL | Forecasting | OKR | Operations Management | People management | Process Standardization | Program Management | Quality Assurance | RPA | Risk Management | RunBook | SLAs | SOP Development | SQL | Vendor management | Workflows
Education
Bachelor of Arts | Bachelor of Engineering | Bachelor of Science | Master of Science
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