Engineering Resolution Team - Modular Storage
Alpharetta, Georgia, United States of America
USD 105K-243K Mid-level Full Time
Tasks
- Analyze firmware and software issues
- Analyze logs and traces
- Collaborate with customer sites for diagnostics
- Conduct root cause analysis
- Create technical reports and action plans
- Isolate hardware faults
- Lead technical escalation for storage incidents
- Maintain runbooks and escalation procedures
- Mentor support and field engineers
- Participate in on-call rotations
- Perform technical diagnosis and resolution
- Reproduce debug and close defects
- Triage production outages and critical problems
- Update knowledge base articles
- Validate fixes and coordinate releases
Perks/Benefits
Skills/Tech-stack
Bash | Caching | Cause analysis | Fibre Channel | Firmware Troubleshooting | ISCSI | LUN mapping | Linux | Multipathing | Packet Capture | Performance Tuning | Powershell | Python | RAID | Replication | Root Cause Analysis | Root cause | Runbooks | SAN | Snapshots | Thin provisioning | Windows | Zoning
Education
Associate Degree | Bachelor of Engineering | Bachelor of Science
Roles
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