Business Analytics- Operations
GH Office: San Antonio, TX (9903 Westover), United States
USD 102K-170K (estimate) Senior-level Full Time
Tasks
- Conduct gap analysis for current state and future state
- Coordinate meetings and follow up
- Create and maintain project status reports
- Create reports dashboards and visualizations for decision-making
- Develop Power BI reports and dashboards
- Develop process maps workflows and SOPs
- Forecast workload and staffing using historical data
- Maintain project controls processes
- Manage operational support metrics for SLA and QA
- Monitor agent performance and productivity
- Perform intraday monitoring and workflow forecasting
- Perform process analysis and improvement
- Support customer contact center
- Support onboarding and offboarding and resource management
- Support project managers strategic initiative coordination
- Track risks, issues, and change requests
Perks/Benefits
- 401k retirement plan
- Emergency back-up childcare program
- Employee referral program
- Health savings account
- Parental leave
- Personal Development and Learning Opportunities
- Tuition reimbursement
Skills/Tech-stack
Data Analysis | Data Visualization | Excel | Forecasting | Gap Analysis | Microsoft Word | Office 365 | Outlook | Power Apps | Power Automate | Power BI | Process Mapping | Project Controls | Quality Assurance | Risk Management | S&OP | Service Level | Service Level Agreement | Workflow Analysis | Workforce Management
Education
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