TikTok Shop - Customer and Fulfillment Experience Program Manager
Tasks
- Analyze customer and operational data
- Design and maintain dashboards
- Drive root cause analysis
- Own cancellation journey roadmap
- Partner with cross-functional teams
- Support policy and workflow development
- Track and report experience metrics
Perks/Benefits
- N/A
Skills/Tech-stack
Cause analysis | Cross-Functional Coordination | Cross-functional | Customer Experience | Dashboard Development | Data Analysis | Process Improvement | Project Management | Root Cause Analysis | Root cause
Education
N/A
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