Product Owner (PO) - Chatbots e IVR
Tasks
- Collaborate on omnichannel strategy
- Coordinate with technology teams
- Design customer communication strategies
- Drive commercial actions
- Gather partner feedback and improve solutions
- Implement chatbot and IVR experiences
- Improve client self service
- Improve digital accessibility
- Lead automated channel strategy
- Manage and evolve APIs
- Prioritize stakeholder requirements
- Reduce load on assisted channels
Perks/Benefits
Skills/Tech-stack
API Management | Agile | Azure DevOps | Chatbot | Customer Self-Service | Digital accessibility | Figma | Genesys | IVR | Microsoft Office | Omnichannel | Power BI | Self-Service
Education
N/A
Roles
Regions
Countries
States
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