Summer Intern - Product Management (AI Chatbot & Self-Service)
CA - Irvine, HQ, United States
USD 48K-77K Entry-level Full Time Internship
Tasks
- Analyze chatbot interactions
- Analyze self service usage patterns
- Develop dashboards and reports chatbot performance metrics
- Identify knowledge base gaps
- Recommend knowledge base content
- Refine chatbot intents responses and escalation flows
- Research AI and automation for support improvements
Perks/Benefits
- 401k plan
- Company match
- Healthcare benefits
- Hybrid work
- Life insurance
- Long-term disability
- Paid time off
- Parental leave
- Short-term disability
- Wellbeing benefits
Skills/Tech-stack
Artificial Intelligence | Automation | Chatbot analytics | Conversation Analysis | Customer Experience | Dashboard Reporting | Data Analysis | Excel | Knowledge Base | Knowledge base management | Python | SQL
Education
Bachelor of Arts | Bachelor of Engineering | Bachelor of Science
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