Senior Quantitative & Qualitative Researcher- Remote
Nationwide Remote Office (US99), United States
R
USD 119K-202K Senior-level Full Time
Tasks
- Analyze Voice of the Customer feedback channels comment streams and behavioral data
- Apply human centered design and service design principles
- Collaborate with CX strategists designers data analysts engineers and technologists
- Conduct surveys interviews usability tests ethnographic research
- Create research artifacts reports personas journey maps service blueprints data visualizations
- Define CX success metrics
- Design and lead qualitative research studies
- Design and lead quantitative research studies
- Develop survey strategy create deploy and analyze results
- Present research findings to stakeholders
- Synthesize qualitative and quantitative findings
Perks/Benefits
Skills/Tech-stack
Data Visualization | Ethnographic Research | Figma | Human Centered | Human-Centered Design | Journey Mapping | Microsoft Office | Mixed methods | Persona development | Power BI | Qualitative research | Qualtrics | Quantitative Research | Service Blueprinting | Service Design | Survey Research | Survey design | Tableau | Testing Platforms | Usability Testing | Usability Testing Platforms | Voice of the Customer
Education
Roles
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