Agent Data Quality CSC (m/f/n)
Tasks
- Analyze exception cases for manual processing
- Detect and correct erroneous data
- Ensure compliance with communication procedures
- Handle complex customer requests
- Meet service level targets
- Participate in CRM and onboarding testing
- Prepare internal data reports
- Propose process improvements
- Provide accurate data to internal teams
- Report achievements and blockers
- Support agents on data quality issues
Perks/Benefits
- Company restaurant
- Diversity & inclusion
- Employment stability
- Hybrid work
- Meal vouchers
- Multicultural environment
- Private parking
- Professional development
Skills/Tech-stack
CRM | Customer Onboarding | Customer Service | Data Analysis | Data Quality | Exception Handling | Process Improvement | Quality Assurance | Reporting
Education
Regions
Countries
States
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