AGM-Call Centre Analytics COE
Ahmedabad, Gujarat, IN
INR 800K-1200K (estimate) Senior-level Full Time
Tasks
- Analyze assisted interaction drivers
- Automate report publishing
- Convert unstructured customer feedback to insights
- Design KPI baseline and publish reports
- Design standard reports
- Develop cross channel insights
- Generate actionable insights from contact center data sources
- Improve first call resolution
- Monitor system disruptions
- Publish upsell and payback trends monthly
- Publish upsell and payback trends weekly
- Standardize frequently used reports
- Suggest proactive issue resolution
- Track empowerment utilization
Perks/Benefits
- N/A
Skills/Tech-stack
Business Intelligence | Excel | MIS | MS Access | Microsoft Copilot | Microsoft PowerPoint | SQL
Education
N/A
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