AI Agent and Automation Specialist
Tasks
- Build guided troubleshooting workflows
- Create Service Desk automation for categorization and suggested resolutions
- Design AI virtual agents for self service
- Develop AI ticket routing and triage
- Develop automation scripts and connectors
- Document automation architectures and workflows
- Integrate AI agents with ITSM and knowledge bases
- Integrate APIs and data sources with enterprise applications
- Monitor model performance and accuracy
- Train and update AI models with new data
Perks/Benefits
Skills/Tech-stack
API Development | Cloud Computing | ITSM | Knowledge Management | Language Processing | Machine Learning | Natural Language | Natural Language Processing | Power Automate | Retrieval-Augmented Generation | Scripting | Service Desk | Service Desk Automation | ServiceNow | UiPath | Vector Databases | Workflow automation
Education
Roles
AI | AI Automation | AI Automation Specialist | AI Engineer | Automation Specialist | Engineer | Specialist
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