AI Chatbot Product Manager

Tasks

• Collaborate with engineering and UI UX design and CS operations
• Design SOPs for customer service operations
• Design and deliver chatbot knowledge base and chat flows
• Plan product for chatbot management platform
• Review chatbot KPIs and user cases
• Use big data and AI for corpus training and assistant reply

Perks/Benefits

• N/A

Skills/Tech-stack

Artificial Intelligence | Big Data | Customer Service | Data Analysis | Knowledge Base | Language Processing | Natural Language | Natural Language Processing | Product Management | S&OP