AI Client Experience Manager

Tasks

• Collaborate on integrations and platform enhancements
• Drive continuous improvement from service data and feedback
• Identify and implement AI service automation
• Improve chatbot response quality
• Improve customer support workflows and knowledge base structure
• Manage intent handling and escalation logic
• Measure chatbot performance using analytics
• Own AI and automation roadmap

Perks/Benefits

• N/A

Skills/Tech-stack

API Integration | Chatbots | Freshdesk | Intercom | Knowledge Base | Knowledge base management | Language Models | Language Processing | Large Language Models | Natural Language | Natural Language Processing | Prompt engineering | Python | SQL | Salesforce Service | Salesforce Service Cloud | Service Cloud | Workflow automation | Zendesk