AI Engineer - Conversational
Sydney Olympic Park, New South Wales 2127, Australia
AUD 200K-250K (estimate) Executive-level Full Time
Tasks
- Architect AI voice solutions for contact centre
- Build train and improve NLP models
- Collaborate with digital ecommerce and contact centre teams
- Define and monitor conversational AI KPIs
- Design AI chat solutions for ecommerce
- Develop conversational AI integration APIs
- Document integration architectures and runbooks
- Evaluate recommend and implement conversational AI platforms
- Integrate conversational AI with Salesforce CRM
- Manage third party vendor relationships for AI platforms
- Perform QA testing of conversation flows
Perks/Benefits
Skills/Tech-stack
AWS | Agile | Amazon Connect | Azure | Cognigy | Dialogue Management | Entity Extraction | Generative AI | Genesys Cloud | Google Cloud | Intent Recognition | Language Models | Language Processing | Language Understanding | Large Language Models | NLP Modeling | Natural Language | Natural Language Processing | Natural Language Understanding | REST APIs | Salesforce CRM | Salesforce Service | Salesforce Service Cloud | Scrum | Service Cloud | Telephony integrations | Twilio | Voice AI | Webhooks
Roles
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