AI Lead
Tasks
- Define AI performance KPIs
- Define agent tools workflows and integrations
- Define evaluation guardrails and responsible AI practices
- Deflect tier one work and resolve routine requests end to end
- Design build and tune custom AI agents
- Drive continuous improvement through process reviews
- Enable and configure ServiceNow agentic AI capabilities
- Lead and coach agentic AI developers
- Own agentic AI delivery for service management
- Partner with support and cloud operations on use cases
- Run day to day delivery and backlog management
- Set team goals and delivery priorities
Perks/Benefits
- N/A
Skills/Tech-stack
AI Agents | AI Evaluation | AI monitoring | Agentic AI | Agile | Artificial Intelligence | CMDB | Conversational AI | Customer Service | Customer service management | Generative AI | ITIL | Integration | Knowledge Management | Machine Learning | Multi-tenant | Multi-tenant SaaS | Now Assist | Responsible AI | Service Management | ServiceNow | Virtual Agent
Education
N/A
Roles
AI | AI Team Lead | Lead | Team Lead
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