AI Solutions Engineer – Salesforce Agentforce
Tasks
- Analyze support data and case trends
- Apply testing monitoring and feedback loops
- Champion Responsible AI Principles
- Deploy AI solutions to reduce cost to serve
- Design AI agent flows
- Develop prompts actions flows integrations
- Document technical designs integration specs runbooks
- Evaluate and integrate external LLM capabilities
- Identify automation opportunities
- Improve customer service outcomes
- Integrate Agentforce with Salesforce Service Cloud
- Integrate with internal data systems
- Maintain AI knowledge base
- Stay current with Salesforce releases and AI updates
- Support AI assisted tooling for support agents
Perks/Benefits
- Career growth opportunities
- Collaborative work culture
- Inclusive work environment
- Training and development support
Skills/Tech-stack
API Integration | Agent systems | Anthropic Claude | Anthropic Claude API | Apex | Azure OpenAI | Claude API | Copilot Studio | Customer Service | Data Privacy | Einstein AI | Einstein Prompt? N/A | ITSM | JavaScript | Knowledge Management | LLM APIs | Lightning Web Components | Microsoft Copilot | Microsoft Copilot Studio | Multi-Agent | Multi-Agent Systems | N A | Prompt engineering | RAG | Retrieval-Augmented Generation | Salesforce | Salesforce Agentforce | Salesforce Flows | Web Components
Education
N/A
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