AI Specialist
Tasks
- Build predictive models for service case routing and escalation
- Build retrieval-augmented generation pipelines
- Develop and deploy AI/ML solutions
- Develop service parts forecasting and optimization models
- Embed generative AI into Salesforce Service Cloud
- Ensure model governance and responsible AI compliance
- Generate agent assist and case summarization
- Implement NPI readiness criteria for AI readiness
- Implement skill based routing models
- Improve case deflection and customer metrics
- Integrate AI insights into SAP S4HANA service processes
- Optimize RMA cycle time and depot stocking
- Provide recommended troubleshooting steps
- Support structured problem solving with AI
Perks/Benefits
- N/A
Skills/Tech-stack
Auditability | Azure OpenAI | Bias Evaluation | CI/CD | Data Lineage | Deep learning | Drift Detection | Generative AI | Language Model | Large Language Model | MLOps | Machine Learning | Model Registry | Privacy | Prompt engineering | PyTorch | Python | RAG | RMA | Retrieval-Augmented Generation | SAP S4HANA | Salesforce | Salesforce Service | Salesforce Service Cloud | Scikit-learn | Security | Service Cloud | TensorFlow
Education
Bachelor of Engineering | Bachelor of Science | Master of Science
Roles
AI | AI Specialist | Engineer | Learning Engineer | Machine Learning Engineer | Specialist
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