AI Specialist
Tasks
- Analyze AI responses against quality standards
- Analyze bot interactions
- Collaborate with AI/ML engineers and data scientists
- Collect information from subject matter experts
- Communicate insights and recommendations
- Design develop and refine AI prompts
- Develop AI quality auditing processes and tools
- Experiment with prompt structures
- Gather feedback from agents and supervisors
- Improve knowledge base content using usage patterns
- Integrate prompt quality metrics into QA rubrics
- Maintain knowledge base accuracy
- Provide actionable improvement feedback
- Train test and fine tune AI bots
- Update knowledge base articles
Perks/Benefits
- N/A
Skills/Tech-stack
Artificial Intelligence | Conversational AI | Data Analysis | Knowledge Management | Knowledge bases | Language Processing | Machine Learning | Natural Language | Natural Language Processing | Prompt engineering | Quality Assurance
Education
Roles
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